Operations Assistant

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of administrative, operations, project coordination, or office management experience preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Self-motivated with the ability to work independently and collaboratively.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with QuickBooks, CRM software, or project management software is a plus.

Skills

• Customer service experience in a luxury home, construction, design, or home improvement industry.
• Experience coordinating installation schedules and vendor communications.
• Comfortable learning new software and business systems.
• Strong problem-solving and time management skills.
   

• Provide administrative support to the Operations Manager and leadership team.
• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule client consultations, site visits, product measurements, deliveries, and installation appointments.
• Coordinate with vendors, suppliers, installers, designers, and project partners to ensure projects stay on schedule.
• Process customer orders, purchase orders, invoices, and other operational documents.
• Maintain accurate customer records, project files, and internal databases.
• Track order status and communicate updates with customers and team members.
• Assist with inventory management and office supply ordering.
• Prepare reports, spreadsheets, and operational documents using Microsoft Office.
• Support project coordination from initial order through final installation.
• Assist with bookkeeping support, document organization, and filing.
• Identify opportunities to improve office processes and operational efficiency.
• Perform other administrative and operational duties as assigned.