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Operations Assistant Store Manager

The Home Depot

Pittsfield, MA

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JOB DETAILS
SKILLS
Communication Skills, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Customer/Consumer Behavior, Disciplinary Action, Equipment Rentals, Financial Management, Financial Operations, Hazardous Materials/Substances, High School Diploma, Inventory Management, Leadership, Loaders, Mentoring, Operations, Operations Management, Order/Customer Fulfillment, People Management, Performance Management, Physical Demands, Product Safety, Profit & Loss, Resolve Customer Issues, Retail Management, Safety Compliance, Safety Process, Safety Standards, Sales, Sales Strategy, Standard Operating Procedures (SOP), Strategic Planning, Team Player, Training Program, Willing to Travel
LOCATION
Pittsfield, MA
POSTED
6 days ago
Position Purpose:Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience,mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.Key Responsibilities:* 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.* 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly* 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.* 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.* 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.Direct Manager/Direct Reports:* This position reports to Store Manager* This position has 0 direct reports.Travel Requirements:* Typically requires overnight travel less than 5% of the time.Physical Requirements:* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:* Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Minimum Qualifications:* Must be eighteen years of age or older.* Must be legally permitted to work in the United States.Preferred Qualifications:* Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:* 3Preferred Years of Work Experience:* 3Minimum Leadership Experience:* 2 + years of leadership experiencePreferred Leadership Experience:* 3 + years of leadership experienceCertifications:* NoneCompetencies:* Action Oriented* Collaborates* Communicates Effectively* Customer Focus* Resourceful

About the Company

T

The Home Depot

As an essential retailer to the communities we serve, our stores are open and our warehouse distribution centers are running. We’re taking measures to keep our associates safe, including:

  • Providing face coverings and gloves to associates
  • Limiting the number of customers in stores at one time
  • Promoting social and physical distancing practices
  • Implementing additional cleaning measures to sanitize facilities
COMPANY SIZE
10,000 employees or more
INDUSTRY
Construction - Residential & Commercial/Office
WEBSITE
https://careers.homedepot.com/

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