Operations Assistant, Technology Services

JOB SUMMARY: Provide clients and staff with high quality support in the area of technology support services, including Technology consortia offerings. Assist with organizing, managing, and controlling documentation for technology services initiatives and program requirements. Assist with program reports and other critical documentation areas. Function with minimal supervision in a highly visible environment.

POSITION REQUIREMENTS:

JOB KNOWLEDGE, SKILLS/ABILITIES

Knowledge

• High school diploma or GED required.
• Two to three years of secretarial experience required with high level of proficiency.
• Two to three years of customer service experience required in person and by telephone.
• Experience in school/education service center environment with a proven record of success required.
• Working knowledge of office procedures and the operation of common office equipment.
• Familiarity with Region 20 service contracts and billing, to include experience with APEX business applications.

Skills/Abilities

• Typing, proofreading, and writing proficiency required.
• Demonstrated competence in handling detailed procedures and forms in an accurate and expedient manner, compiling reports for programs and initiatives, and in providing exceptional customer service to a large number of people.
• Ability to analyze and organize tasks in a logical sequence for expedient accomplishment.
• Ability to exercise sound judgment by showing appropriate priority and caution in actions.
• Ability to manage multiple projects in a fast-paced environment and work with minimal supervision.
• Ability to use and learn a variety of computer programs and databases with speed and accuracy.
• Demonstrated ability to work in a multi-tasking dynamic environment.
• Good verbal and written communication skills.
• Demonstrated ability to deal with frequent change or unexpected events.
• Demonstrated organizational skills to plan work and prioritize.
• Demonstrated ability to work in an ERP system, preferably Ascender.
• Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.
• Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment.
• Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

PRODUCTS AND OUTCOMES

• Assist in the management of administrative processes and workflows of multiple Technology consortia offerings and ensure quality control.
• Interact regularly with school district personnel, private vendors, representatives of state agencies and visitors.
• Ensure clients are aware of and assisted with their full range of services offered by ESC-20 through their consortia membership.
• Assist callers and visitors in clearly defining needs and direct them to the proper person for assistance; take clear notes of problems and/or suggestions of the clients.
• Contact clients concerning questions about their requests when directed; relay information regarding the status of the hosted systems.
• Assist in the management of product orders, billing and reconciliation of consortia services offered by ESC-20.
• Produce professional letters, purchase orders, and payment authorizations for Technology Services. Ensure billing for commitments, contracts, and special requests is accomplished with use of proper budget codes and entered in the Accounts Receivable System in a timely manner.
• Assist in making arrangements for conferences, meetings, trainings, and interviews.
• Pickup/deliver products for ESC-20 clients and, when applicable, ship products in the most expeditious and prudent way.
• Maintain output log to ensure clients sign for all products received.
• Assist with tracking revenues and expenditures of Technology Services.
• Assist in annual updates to ESC-20 commitment forms and Catalog of Services.
• Review annually services performed in excess of the commitment for billing purposes.
• Organize tasks for expedient and efficient accomplishment.
• Engage in and support Center activities.

INITIATIVE

• Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
• Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
• Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
• Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
• Demonstrate flexibility and adaptability to new situations and assignments.
• Set challenging goals and reach a high standard of performance despite barriers encountered.
• Make connections with individual responsibilities and the Center's Mission, Vision, goals and objectives.
• Promote and support continuous improvement and organizational change.
• Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS

• Model the Principles of Public Service (Policy AD LOCAL).
• Communicate in a timely and effective manner, and interact professionally.
• Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
• Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
• Demonstrate professional-level written and oral communication skills.
• Work collaboratively in a team setting.
• Keep supervisors informed.
• Regularly handle and maintain confidentiality of sensitive communications and information at all times.

SUPERVISION AND ORGANIZATION OF STAFF

• None.

BUDGET RESPONSIBILITY

• Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.

PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS

• Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc.
• Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
• Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15-50 pounds).
• Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS

• Champion and model the Center's Mission, Vision, Core Values, and Service Standards.
• Function within the policies and procedures of ESC-20.
• Accept other responsibilities as assigned.
• Dress and groom appropriately for the ESC-20 work setting.
• Travel independently to fulfill responsibilities of the position.
• Maintain regular and reliable attendance, majority in-person/onsite.
• Serve at the will of the Executive Director.

This clerical position requires the following:

• Keyboarding-minimum 30 net w.p.m.

• Proofreading-minimum score required

• To complete the skills assessment from home or other off-site location, please follow the link below:

Online Skills Assessment

• Testing must be completed as soon as possible after applying. Timeliness is important due to positions closing.
• Assessment scores are maintained for 2 years. When applying for another clerical position, you MUST contact HRS so that scores can be added to your profile. Email hrtechsupport@esc20.net or call (210) 370-5224.
• Please allow 1-2 business days for your scores to be posted. Skills assessment re-testing may be completed once every 30 days IF a clerical position requiring testing is currently posted.

Note: Please make sure to submit your application prior to completing the online skills assessment.

Deadline to apply: August 17, 2026