Operations Assistant

Job Title: Operations Assistant

Department: Operations

Reports To: Director of Operations

FLSA Status: Non-Exempt - Hourly

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Coordinates the following duties:

• Responsible for providing clients with administrative, technical, and customer service support.
• Explaining administrative leases to clients and providing them with a clear understanding of their lease agreement.
• Performs other clerical tasks such as filing, typing, and operating office machines.
• Handles various phone calls and e-mails from customers and subcontractors.
• Handles and resolves various complaints and claims from customers talking to the Supervisor /Manager depending on the difficulty.
• Maintaining the internal database to ensure permits and licenses are current.
• Manage the balance of current leases and charge clients when necessary.
• Monitor adherence to rules, regulations, and procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts and interest. Ability to apply concepts of basic math.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.