Operations Associate & Delivery Driver

ABOUT THE ROLE

As a core member of our Local Operations team, you will play a critical role in executing both delivery and warehouse operations as we scale Rinse in New York. This hybrid role combines daytime route driving with operational support, ensuring orders are processed, quality-checked, and delivered on time.

You'll be the face of Rinse for our business customers while also supporting behind-the-scenes operations that keep the business running efficiently.

A few important things to note about this role:

• Pay: $20/hr (first 30 days training), then $21-$22/hr

• Mileage reimbursement: $0.70/mile (non-taxed)

• Schedule:

• Tuesday: 6:00 AM - 2:00 PM

• All other weekdays: 8:00 AM - 4:00 PM

• Weekends: As needed based on business demand

• Employment type: Full-time (40 hours/week), W-2

Applicants will be required to submit to a DMV check prior to commencing employment.

Perks & Benefits

• Mileage reimbursement + mobile data reimbursement
• Health benefits (Medical, Dental, Vision for full-time employees)
• 401(k), paid time off, and snacks at the office
• Up to 72 hours of paid sick leave
• Free laundry and dry cleaning credits
• $10 Rinse credit for every 10 routes completed
• Equity eligibility after 90 days
• Career growth opportunities (many managers started as Valets)

IN THIS ROLE, YOU WILL...

Delivery Operations

• Drive delivery routes using your personal vehicle (Brooklyn & Manhattan)
• Pick up and deliver laundry from our East Williamsburg warehouse
• Provide best-in-class customer service to business clients
• Ensure timely, accurate route execution and SLA adherence
• Act as the face of Rinse during all customer interactions
• Drive occasional routes to gain on-the-ground experience and support Valets as needed

Operations & Warehouse Support

• Perform quality control and inventory checks on customer orders
• Ensure orders are properly prepared and staged for delivery
• Troubleshoot delivery and order issues in real time
• Support Valets (drivers) throughout their shifts
• Partner with Customer Care to resolve customer issues and special requests
• Identify operational challenges and help improve processes
• Assist with route coverage as needed

AS THE IDEAL CANDIDATE, YOU…

• Have a valid driver's license with a clean driving record (DMV check required)

• Must be Zipcar & Enterprise Eligible

• Have a reliable 4-door vehicle

• Have a GPS-enabled smartphone

• Are able to lift 50 lbs

• Are a strong customer service and communication skills

• Is comfortable using tools like Slack, Google Docs, and mobile apps

• Are able to multitask and thrive in a fast-paced environment

• Are capable of working independently while collaborating with multiple teams

• Are willing to adapt, take ownership, and support a growing operation

WHY WORK AT RINSE

• Be part of a high-caliber, collaborative team that values learning and growth
• Work in a fast-paced, team-oriented environment where culture and values matter
• Gain hands-on experience across both delivery and operations
• Help shape and scale operations in a growing New York market

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse New York grow with the market.

ABOUT RINSE

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, were tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Seattle, and Toronto. This is a very exciting time to join our company and help us scale nationwide, while learning from a leadership team that collectively has over 80+ years of experience at Rinse.

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