Operations Associate - Des Moines, IA

Operations Associate I

LHH Recruitment Solutions is seeking four detail-oriented Operations Associates for a hybrid opportunity in West Des Moines, Iowa. These positions are supporting increased year-end business volume and are ideal for candidates who thrive in a fast-paced, production-driven environment.

This role is primarily focused on back-office operations, case processing, data review, transaction support, and quality assurance. The ideal candidate will possess strong attention to detail, excellent organizational skills, and the ability to work efficiently across multiple systems while meeting accuracy and productivity expectations.

Location: West Des Moines, IA (Jordan Creek Area)

Schedule: Hybrid | 8:00 AM - 4:30 PM

Pay Rate: $19.00 - $20.00 per hour

"Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria."

Duration: Contract through December 2026 with potential extension or conversion based on business needs and performance

Key Responsibilities

• Process daily operational work associated with account maintenance, account transfers, asset movements, and new account setup activities
• Review forms, documentation, and transactions to ensure accuracy, completeness, and compliance with established procedures
• Process both routine and complex transactions in a timely and accurate manner
• Manage cases and work queues while meeting productivity and quality expectations
• Perform data entry and system updates across multiple internal platforms
• Research and resolve processing exceptions, discrepancies, and account-related issues
• Provide support related to various account types, including retirement and investment accounts
• Document activities and maintain accurate records within internal systems
• Communicate with representatives and stakeholders as needed to obtain missing information or resolve processing issues
• Utilize Microsoft Outlook, Teams, Excel, and other business applications daily
• Participate in training initiatives, quality reviews, and special projects as assigned
• Follow company policies, procedures, service level agreements, and regulatory requirements

Qualifications

Required

• High School Diploma or GED
• Minimum 1 year of Microsoft Office experience
• Minimum 1 year of experience in data entry, transaction processing, administrative support, or back-office operations
• Strong attention to detail and commitment to accuracy
• Ability to work in a high-volume, deadline-driven environment
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Ability to work independently while collaborating effectively within a team environment
• Ability to learn new systems and processes quickly

Preferred

• Financial services, banking, mortgage, insurance, or operations experience
• Experience working within queue-based or production-driven environments
• Case management or transaction processing experience
• Exposure to account maintenance, document review, or compliance-related processes
• Experience managing multiple systems simultaneously

Training & Development

Successful candidates will participate in a structured onboarding and training program designed to build confidence and proficiency in the role. Training includes:

• Initial hands-on training and process review
• System navigation and workflow instruction
• Ongoing coaching and quality feedback
• Support from team leads, supervisors, and experienced team members
• Regular one-on-one meetings and performance discussions

What We're Looking For

The ideal candidate is:

• Detail-oriented and quality focused
• Comfortable performing repetitive processing tasks
• Adaptable and eager to learn
• Reliable with strong attendance habits
• A team player who contributes positively to the work environment
• Able to manage multiple priorities and systems simultaneously
• Motivated to work independently while maintaining high levels of accuracy

Pay Details: $19.00 to $20.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.