Operations Associate, MADE Campus

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses.

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.

The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions.

Position Overview: The Operations Associate will support the day-to-day operations and management of City-owned properties within the Asset Management portfolio, with a primary focus on the MADE Campus in Brooklyn, NY. This position will work closely with NYCEDC Asset Management leadership, on-site field staff, tenants, contractors, and other internal and external stakeholders to ensure that the campus is safe, well-maintained, operationally effective, and responsive to tenant and property needs.

This is an onsite position requiring a five-day-per-week presence at the MADE Campus, with travel to NYCEDC's main office at One Liberty Plaza as needed.

Essential Duties and Responsibilities:

• Property & Tenant Operations: Support the day-to-day operations of the MADE Campus, respond to tenant needs, conduct property inspections, identify issues, and coordinate timely resolutions and improvements. Coordinate with portfolio Asset Managers and other NYCEDC teams regarding property operations, tenant needs, repairs, and improvements.
• Facilities & Maintenance: Monitor building systems and facilities to ensure they are safe, reliable, and properly maintained. Coordinate preventive maintenance, repairs, work orders, and contractor activities. Conduct regular and random property visits to identify maintenance needs, potential issues, and opportunities for proactive property improvements. Monitor tenant improvement projects to ensure compliance with applicable building codes, fire codes, insurance requirements, and NYCEDC policies.
• Field & Vendor Management: Assist with the oversight of NYCEDC field staff and contracted maintenance, janitorial, security, and other service providers. Ensure appropriate staffing, coverage, schedules, and completion of assigned work. Help ensure field staff are appropriately tasked, equipped, and trained to perform assigned responsibilities.
• Inspections & Work Orders: Implement inspection plans and ensure inspections, deficiencies, and work orders are appropriately logged, prioritized, tracked, and completed in accordance with NYCEDC requirements. Ensure field personnel are properly tasked and equipped to complete scheduled inspections and work orders.
• Emergency & After-Hours Response: Respond to property emergencies as required and participate in 24-hour on-call support, including after-hours contractor escorts, site visits, events, and other operational needs.
• Budget & Invoice Management: Assist with annual property budgets, monitor expenditures, and coordinate contractor billing, invoicing, commitment IDs, and payment documentation. Manage contractor billing and invoicing through Concur for assigned properties and assist with reconciling monthly purchase card invoices and other property-related financial documentation.
• Project Coordination & Reporting: Coordinate property repairs and operational projects, communicate with contractors and stakeholders, and provide timely status updates on projects, repairs, and property issues.
• Seasonal Operations: Support snow removal and other weather-related response activities, including onsite coordination with field staff and contractors.
• Administrative & Asset Management Support: Maintain property and operational records and assist with Asset Management systems and administrative functions. Assist with data entry and maintenance of Asset Management-related systems, including AC/DC, Munnin, and Power BI. Provide support to the broader Asset Management team under the direction of the AVP of Operations.
• Other Duties: Perform other duties as assigned by NYCEDC leadership.

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Property Management, Engineering, or a related field, or equivalent relevant experience.
• 2+ years of experience in facilities, property, building, or operations management.
• Experience coordinating contractors, vendors, maintenance, janitorial, security, or other field personnel.
• Familiarity with building systems, facilities operations, and applicable building and fire codes.
• Strong organizational, project management, problem-solving, and communication skills.
• Ability to manage multiple priorities and work effectively both independently and as part of a multidisciplinary team.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Strong attention to detail and ability to prepare clear reports, presentations, and project updates.
• Valid NYS Driver's License and demonstrated history of safe and responsible driving required
• Ability to participate in 24-hour on-call emergency response and provide occasional after-hours support.
• Ability to work onsite at the MADE Campus five days per week, with travel to One Liberty Plaza as needed.
• New York City residency required within 180 days of hire.

Salary Range

$70,000-$72,000 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city's future economy.

NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:

• Generous employer subsidized health insurance

• Medical, dental, and pharmacy plans

• Vision and hearing benefits

• Flexible spending accounts for healthcare and dependent care

• Short term and long-term disability coverage

• 100% employer covered life insurance and supplemental life insurance coverage

• Up to 25 vacation days

• Floating Holidays and Summer Fridays

• Parental leave - up to 20 paid weeks

• Retirement savings programs

• Company-paid 401(a) defined contribution plan

• 457(b) tax-advantaged retirement savings plan

• Tuition Reimbursement program

• Continuing education and professional development

• Public Service Loan Forgiveness (PSLF) eligible employer

• College savings plan

• Backup childcare

• Gym membership discounts

• A Calm.com membership for mindfulness and mental health support

• Employee discounts through Plum Benefits and much more

Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.

The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees'' talents.

At NYCEDC, all applications are reviewed by our Talent Acquisition team and hiring managers. We do not use artificial intelligence (AI) tools to screen, evaluate, or make decisions regarding candidate resumes or applications. Each candidate is considered through a thoughtful, human-led review process to ensure equity, consistency, and alignment with the needs of the role.

For more information, visit our website at edc.nyc.