Operations Associate

SUMMARY:

Fulfillment Operations Responsible: Support branch operations by processing applicants, assisting clients and implementing office procedures and systems. Contribute to the professionalism of the company by providing quality service. Additional functions for Operations Associate include recruiting activities and for Compliance Associate includes credentialing and compliance.

ESSENTIAL DUTIES AND FUNCTIONS:

The percentage of time performing the essential duties may fluctuate under special circumstances.

• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs.
• Greet visitors when the team is on-premise
• Receive all incoming telephone calls and route calls promptly
• Monitor and process job ad responses and applicants
• Prescreen applicants for registration with the company by administering and grading evaluations and recording evaluation scores
• Conduct prescreening interviews and scheduling team interviews
• Enter applicant information into the Office Automation system
• Maintain all records in accordance with the Quality Manual and ISO
• Provide ongoing information and customer support to temporary associates
• Administrative office duties such as coordinating team meetings, running reports, auditing staff completion of assigned tasks
• Process weekly temp payroll by the processing deadline

PREFERRED PRIOR EXPERIENCE:

• Basic computer skills/strong computer aptitude
• Ability to interface with all levels of employees
• Ability to work independently
• Detail-oriented
• Flexible
• Team player

WORK ENVIRONMENT OR MENTAL REQUIREMENTS:

The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Demonstrate excellent customer service skills when interacting with applicants and visitors who come into the office and when they call into the office.
• Ability to excel in a fast-paced, sales environment with a strong sense of urgency and minimal supervision.
• Display professional people skills at all times.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):

• Must demonstrate effective written, verbal, and electronic communication skills.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• 36 WPM, working knowledge of computer software and performing basic tasks such as internet searches and creating documents

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• High School Diploma

PHYSICAL REQUIREMENTS (each requirement indicates % of the time):

The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50%
• Driving 20%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 30%
• Carrying 5%
• Standing 15%
• Air Travel <5%
• Twisting 5%
• Sitting 70%
• Operating Equipment 5%
• Bending 5%
• Walking 15%