Operations Associate (PAC)

Job Description Summary:

We are hiring for an Operations Associate (Paperwork and Cashiering) to specialize in account onboarding and money movement (cashiering). The Operations Associate (PAC) will play a critical role in delivering an exceptional client experience by simplifying complex processes and maintaining high operational standards.

Job Description:

Account Onboarding & Paperwork

• Prepare all paperwork for new client onboarding and additional accounts for existing clients.

• Ensure all forms are completed accurately, submitted in a timely manner, and meet compliance standards.

• Process account documentation across multiple custodians, including Schwab, Fidelity, and Pershing.

• Resolve issues such as missing documents or non-standard cases by working closely with internal teams and custodians.

• Stay current on custodial platform tools and complete all relevant custodial trainings.

• Look for opportunities to enhance the client experience (e.g., anticipating future needs, consolidating documentation that requires signatures).

Cashiering

• Accurately and promptly process cashiering requests (ACH transfers, wires, checks, journals, RMDs, capital calls, etc.).

• Ensure all money movement transactions comply with firm and custodial policies, including callback protocols.

• Identify opportunities to consolidate client signature requests and enhance processing efficiency.

Client & Data Management

• Maintain accurate client records across CRM and custodial platforms.

• Regularly audit client data to identify and correct errors or inconsistencies.

• Coordinate with Advisors and other service team members to ensure alignment and a seamless client experience.

Project Support & Team Collaboration

• Assist with special projects

• Contribute to updating internal training materials and onboarding best practices.

• Participate in enhancing workflows as systems and processes evolve.

• Uphold strict confidentiality of all client, firm, and employee information.

Qualifications

• Bachelor’s Degree preferred; 1+ years of experience in financial services preferred.

• Familiarity with account onboarding processes and major custodians (Schwab, Fidelity, Pershing) a plus.

• Strong attention to detail, problem-solving skills, and ability to manage multiple deadlines effectively.

• Proficiency in Microsoft Office and CRM platforms (Salesforce, Dynamics 365, or similar).

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

This position is a non-exempt position. The annualized base pay range for this role is expected to be between $55,000 - $65,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. 

Focus Partners is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, Focus Partners supports clients at every stage of life, helping them manage their financial future. Focus Partners uses research-backed investment strategies to create custom-built portfolios and delivers personalized wealth planning solutions to clients in all 50 states. Focus Partners is part of Focus, a leading financial services firm comprised of wealth management, family office, and business management services. To learn more about Focus, visit focuspartners.com or follow the company on LinkedIn. 

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Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.

EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.

 

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

careers@focuspartners.com

The following language is for US based roles only

 

For California Applicants: Information on your California privacy rights can be foundhere

 

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 

 

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability. 

 

For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.

 

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.