Operations Associate - Painting Project Manager

CertaPro Painters is a leader in the residential and commercial painting industry. We are a professional painting contractor specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients. 

Overview

• Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition by delivering exceptional painting experiences to our customers. 
• Fulfill the obligations of the essential functions; Production, Quality Assurance, Administration, and Marketing. 

Responsibilities 

• Work closely with Sales Associates to understand all aspects of jobs
• Handle all aspects of painting projects after the point of sale
• Managing the production schedule and assign painters to projects
• Managing customer communication after the sale
• Ensuring non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, HOA approvals, and other potential projects delays
• Determine quantity and order paint for projects
• Determine labor and material budgets
• Hand off jobs to painters when Sales Associates are not available
• Ensure painters provide daily updates on current painting project
• Track paint, materials, equipment, painter hours and purchases.  Cost jobs and bill customers
• Perform quality assurance site visits. Ensure job sites are clean and painters are properly branded
• Create Superfans and generate referrals
• Handle customer call backs and complaints
• Schedule and assign warranties
• Assist with recruiting painters, carpenters, stucco masons and other relevant trades
• General office duties 

Qualifications and Skills

• Current driver's license and reliable transportation and valid insurance. Position will travel to and from job sites and as needed.
• Exceptional communication skills with a friendly, positive demeanor 
• High attention to detail and a strong work ethic 
• Accountable, professional, self starting and resilient