Operations Associate

Operations Associate Portland, ME and Hybrid

Digital Division - Operations / Part Time / Hybrid

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Company Overview MedRhythms is pioneering the development of next-generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technology platform. Our mission is to help patients regain their mobility, by expanding access to patient-centered, world-class medical devices.

Our groundbreaking technology uses sensors, software, and music to deliver evidence-based interventions to improve walking. At its core is a cutting-edge treatment mechanism based on the latest neuroscience research in music: rhythm can be used clinically to directly target the human motor system and improve functional outcomes in walking. Its our mission to see these outcomes realized for the millions of people worldwide who struggle with walking impairments, in conditions including stroke, Parkinsons disease, and multiple sclerosis.

In late 2023, MedRhythms launched InTandem, an FDA-authorized, prescription-only, home-use device intended to improve walking in adults with chronic stroke, and secured a new unique HCPCS reimbursement code in 2024. In early 2025, MOVIVE, our second FDA-authorized, prescription-only device was released to support gait rehabilitation and motor function for people living with Parkinsons disease.

We are committed to developing evidence-based treatments, and have conducted clinical trials with leading research institutions across the U.S., including Johns Hopkins, Boston University, Mount Sinai, Cleveland Clinic, and Spaulding Rehabilitation.

Cultural Pillars that drive us and our success:

• We are committed to People First
• We are committed to Excellence Always
• We are committed to being Action Focused

At MedRhythms, we value the passion and diversity that people bring with them everyday. It is crucial to our culture when it comes to building a successful and innovative team. If you are unsure whether your experience is a perfect fit for the position you are interested in, we encourage you to apply.

Position Overview The Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

This is a part-time, temporary position, working up to 10 hours, Monday to Friday, with flexibility on schedule based on the achievement of role expectations and that the team is working collaboratively together to meet the patients needs. Cash compensation will be in alignment with market data, commensurate with experience, skills and qualifications, and a combination of salary and bonus potential. Our organization is growing and, for the right candidate, this role could transition to a full time role in the future.

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
• Record all outreach attempts, and communications in the Companys CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the companys CRM (Salesforce).
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

Were looking for you to bring:

• Strong organizational and problem-solving skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus.
• Ability to handle sensitive information with discretion and professionalism
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape

What we can offer you

• Meaningful, purpose driven work on a life-changing product
• Collaborative, supportive, smart and fun team
• Competitive compensation and benefits: Medical, dental, vision, disability, stock options, bonus potential, paid parental leave
• Generous paid time off: Vacation, sick and volunteer time off
• Flexible hybrid work environment: Work where and when you are most productive
• Downtown Portland, Maine office: Inviting office in the heart of the Old Port

We are an equal opportunity employer and welcome people of diverse backgrounds, experiences, abilities, and perspectives. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the talent selection process, please reach out to [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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