Careerscape is recruiting on behalf of our client, a fast-scaling e-commerce brand, for a Remote Operations Associate to keep order workflows moving and connect the dots between fulfillment, customer service, and merchandising teams. This is a great fit for someone who likes solving practical problems, spotting where a process is breaking down, and jumping in to fix it before it affects the customer.
Day to day, you will be tracking orders through the fulfillment pipeline, flagging exceptions before they become escalations, and keeping cross-team communication tight so nothing falls through the cracks. People who thrive here are organized, comfortable juggling multiple systems and stakeholders at once, and energized by a fast-moving, high-growth environment where priorities can shift week to week.
Responsibilities
Monitor daily order flow from checkout through fulfillment and delivery
Identify and resolve order exceptions such as delays, stockouts, and shipping errors
Coordinate with warehouse and fulfillment partners to keep orders on schedule
Partner with customer service to resolve order-related inquiries quickly
Maintain accurate records in order management and inventory systems
Support cross-team projects between operations, merchandising, and logistics
Track key operational metrics and flag trends to leadership
Help document and improve standard operating procedures
Assist with returns and exchanges processing as needed
Provide backup support during peak volume periods and promotions
Requirements
1 to 2 years of experience in operations, order management, logistics, or a related role
Comfortable working with order management, ERP, or inventory systems
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced remote environment
Clear written and verbal communication skills
Proficiency with spreadsheets and standard office software
Experience working cross-functionally with multiple teams or departments
Problem-solving mindset with a bias toward action
Experience in e-commerce or retail operations is a plus
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Fully remote role with flexible scheduling
Home office stipend for remote equipment
Opportunities for growth within a fast-scaling company
Collaborative, supportive team culture
Parental leave benefits
Company-sponsored learning and development resources