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Operations Associate
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Job no: 495829 Work type: Full Time Location: Troy, NY Categories: Staff, Administrative Support
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Who We Are
Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address societys greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan.
Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the worlds fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world.
With top-notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth.
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Job Summary
The Operations Associate serves as the primary point of contact in the Office of the Registrar for students, parents, faculty, and staff. The incumbent responds to requests for information and assistance regarding all aspects of student registration and academic records, and performs routine registration actions on behalf of students. The Operations Associate processes all transcript requests in accordance with FERPA regulation.
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Minimum Qualifications
High School Diploma or GED required
Minimum of two (2) years of related experience; university experience in a student services-related office preferred
Experience providing customer service via phone, email, and/or in-person interactions
Relevant combinations of education, training, and experience may be considered.
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Minimum Knowledge, Skills, and Abilities
Excellent verbal and written communication, organizational, and interpersonal skills required
Proficiency with database software applications and strong attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to foster a collaborative team environment in a high-pressure, fast-paced setting.
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Job Duties
Essential Duties and Responsibilities:
Interact daily with Rensselaer students, families, faculty, alumni, and staff in a professional, efficient, and effective manner. Respond to questions and requests for information (i.e. enrollment and graduation certifications) received via the telephone, fax, or email with a goal of 24-hour turnaround.
Process all transcript requests in accordance with FERPA regulations and maintain a 24-48 hour turnaround.
Access and analyze student records within database systems and office files.
Interpret student status, including registration, degree program, enrollment, grading, and graduation status.
Advise students on requirements and procedures for submitting documentation related to course registration, degree programs, full-time enrollment certifications, and degree applications.
Check forms submitted at the front counter for accuracy and completeness. When possible, process the form immediately while the student waits for confirmation.
Advise and assist students on the use of the Student Information System for registration, bursar account, and financial aid status.
Represent the Registrars Office in a variety of functions such as Student Orientation registration and parent information sessions, Graduation Fair, and Status Check.
Coordinate with other student service and academic departments in order to provide answers to customer questions and concerns without their having to migrate from office to office.
Perform other duties as assigned.
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Shift
Business Hours: Monday - Friday
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Starting Salary/Rate
Expected hiring range: $17.00 - $18.00 per hour Pay transparency disclosure: The selected candidates salary will be determined based on factors that include the available budget, internal equity, and the final candidates qualifications, experience, education, and other job-related credentials. This hiring range is provided as Rensselaers good faith estimate of the expected hiring range at the time of posting.
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Application Instructions
Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.
If you need assistance with the online application process, please contact careers@rpi.edu.
Job Posted Date
Applications will be accepted until the position is filled.
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Total Compensation and Benefits Information
Rensselaers Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).
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Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning. We welcome candidates who bring a variety of perspectives to Rensselaer Polytechnic Institutes work and campus communities. Rensselaer Polytechnic Institute is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.
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Advertised: 04 Mar 2026 Eastern Standard Time Applications close:
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Institute programs serve undergraduates, graduate students, and working professionals around the world. Nearly 29 percent of undergraduate students this year are from areas outside of the Northeast. First-year students hail from 43 states, in addition to the District of Columbia and Puerto Rico, and from countries all around the world.
Rensselaer offers more than 145 programs at the bachelor's, master's, and doctoral levels. Students are encouraged to work in interdisciplinary programs that allow them to combine scholarly work from several departments or schools. The university provides rigorous, engaging, interactive learning environments and campus-wide opportunities for leadership, collaboration, and creativity.For almost two centuries, Rensselaer has maintained its reputation for providing an undergraduate education of undisputed intellectual rigor based on educational innovation in the laboratory, classroom, and studio.
Driven by talented, dedicated, and forward-thinking faculty, Rensselaer has dramatically expanded the research enterprise by leveraging our existing strengths and focusing on five signature research areas: biotechnology and the life sciences; energy and the environment; computational science and engineering; nanotechnology and advanced materials; and media, arts, science, and technology.
The Institute is especially well-known for its success in the transfer of technology from the laboratory to the marketplace so that new discoveries and inventions benefit human life, protect the environment, and strengthen economic development.
Academic Approach and Educational Innovations
Rensselaer is anchored by two vibrant roots:
The Rensselaer Plan 2024
Armed with our intellects, our energy, and a bold vision for the future, we launched a process to realize the mission of Rensselaer Polytechnic Institute in new and tangible ways. We conceived and implemented The Rensselaer Plan , to bring new meaning, and new substance, to the question we ask ourselves as the first technological university in the nation: Why not change the world?
We began our journey of transformation where necessity demanded. We have made major investments in our people, programs, platforms, and partnerships; and, together, we have brought about a true Renaissance at Rensselaer. These investments have enabled us to transform Rensselaer into a top-tier technological research university with global reach and global impact. That transformation serves as a solid foundation on which we will build even greater achievements in the future.
Our journey of transformation continues, under The Rensselaer Plan 2024 . In the same spirit as its precursor, the revised Plan is evergreen, prepared to grow and evolve, as the Institute grows and evolves. In advancing The Rensselaer Plan 2024, we are moving from transforming Rensselaer to Rensselaer being transformative: transformative in our students' lives; transformative in our innovative pedagogy, nationally and internationally; transformative in the global impact of our research.