Operations Audit Analyst

Essential Job Functions

• Freight Bill Audit & Validation

• Audit carrier freight bills (LTL, TL, Parcel, accessorial) against contracted rates, spot quotes, and shipment details in the TMS (e.g., 3GTMS).

• Validate shipment weights, freight class, dimensions, service levels, fuel surcharges, and accessorial charges.

• Identify duplicate charges, incorrect rating, unauthorized fees, and billing errors.

• Re-rate shipments and update system cost details to ensure alignment between invoices and approved charges.

• Dispute Management & Carrier Communication

• Research discrepancies using shipment documentation (BOLs, rate confirmations, contracts).

• Communicate directly with carriers to dispute incorrect charges and request invoice corrections.

• Track and manage open disputes through resolution

• Maintain clear documentation and audit trails for all disputes and adjustments.

• System Accuracy & Financial Controls

• Update shipment data in the TMS to reflect accurate execution details and charges.

• Ensure audited freight bills are properly approved and positioned for AP processing.

• Partner with IT to ensure client-specific billing rules, coding, and charge allocation requirements are built into the TMS.

• Partner with Accounts Payable to support invoice approvals, accruals, and billing deadlines.

• KPI Ownership & Performance Management

The Operations Audit Analyst is accountable for meeting and supporting audit-related KPIs, including but not limited to:

• Audit accuracy rate
• Overcharge identification and recovery
• Dispute resolution cycle time
• On-time AP handoff / billing close adherence
• Compliance with client-specific audit rules and timelines

This role actively monitors performance trends, escalates recurring issues, and contributes to KPI reporting and continuous improvement initiatives.

• Operational Insight & Continuous Improvement
• Leverage prior operations experience to identify root causes of billing discrepancies tied to shipment execution (e.g., incorrect class, missed accessorial, data entry errors).
• Partner with operations teams to reduce repeat billing issues through upstream corrections.
• Identify carrier, lane, or client-specific trends impacting audit accuracy.
• Support documentation updates, SOP improvements, and standardization efforts as the audit function scales.

Other Skills & Abilities

• Strong communication skills, both written and verbal.
• Good organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Comfortable learning new systems and tools (TMS and Excel experience a plus, but not required).
• Team player with a customer-first mindset.
• Prior experience in logistics, transportation, or customer service is helpful but not required.

Education & Experience

• High School Diploma or GED
• 2+ years of experience in transportation operations, freight bill auditing, or logistics finance Hands-on exposure to LTL and/or truckload operations, including rating structures and accessorial.
• Strong attention to detail with the ability to audit high invoice volumes accurately.
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas).
• Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.