Operations Coordinator - ABA Therapy

A rapidly expanding ABA therapy organization is seeking an Operations Coordinator to support the daily operations of one of its pediatric therapy centers in Beachwood, Ohio. The organization is deeply committed to providing high-quality, individualized care for children with autism and developmental needs while fostering a supportive, family-first environment. With a strong emphasis on clinical excellence, operational structure, and compassionate care, the company has built a reputation for creating meaningful outcomes for the families it serves and a collaborative culture for the professionals within the organization.

As the organization continues to grow, they are looking for individuals who thrive in fast-paced environments and understand the importance of balancing operational efficiency with an exceptional family experience. The center environment is highly team-oriented, mission-driven, and focused on creating consistency, structure, and positivity for both staff and clients. Leadership places a strong value on professionalism, communication, accountability, and individuals who can proactively help keep operations running smoothly on a day-to-day basis.

The Operations Coordinator will play a central role in the overall functionality and organization of the center. This individual will serve as one of the primary points of contact for families while overseeing many of the administrative and operational responsibilities that keep the clinic functioning efficiently. From managing intake calls and coordinating schedules to supporting check-in/check-out processes and assisting with general center operations, this role requires someone who is highly organized, personable, detail-oriented, and capable of managing multiple priorities simultaneously.

This position is ideal for someone who enjoys being the operational backbone of a busy healthcare environment and takes pride in creating a welcoming, organized, and professional experience for families and staff alike. The Operations Coordinator will work closely with the Center Director and clinical team to help ensure smooth communication, strong workflow management, and an exceptional overall experience within the center. The right individual will be proactive, dependable, solutions-oriented, and comfortable handling both front-facing family interactions and behind-the-scenes operational coordination.

Responsibilities

• Manage incoming family intake calls and provide a welcoming, professional first impression for prospective clients
• Coordinate and support the onboarding process for new families entering services
• Handle daily client check-in and check-out processes within the center
• Maintain and manage scheduling for clients, staff, and therapy sessions
• Support ongoing communication with families regarding scheduling updates, attendance, and operational matters
• Assist with maintaining accurate administrative records and documentation
• Provide general operational support to ensure smooth daily center functionality
• Support the Center Director with administrative and organizational tasks as needed
• Help maintain a positive, organized, and professional clinic environment
• Coordinate with clinical and operational teams to address scheduling conflicts and workflow needs
• Monitor attendance, cancellations, and scheduling consistency to support efficient operations
• Ensure a high level of customer service and professionalism in all family interactions

Qualifications

• Previous experience in an administrative, operations, front desk, scheduling, or coordinator role required
• Experience in healthcare, ABA therapy, pediatrics, medical offices, or behavioral health environments strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Comfortable handling high-volume phone calls and family communication
• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and follow-through
• Proficient with scheduling systems, Microsoft Office, Google Workspace, and general administrative technology
• Professional, compassionate, and service-oriented demeanor
• Ability to maintain confidentiality and professionalism at all times

Compensation

• Base salary of $60,000
• Opportunity to join a growing organization with long-term career growth potential
• Collaborative and supportive leadership environment
• Meaningful work supporting children and families in the autism community