Operations Coordinator

Jobot

Denver, CO

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JOB DETAILS

SALARY

$24–$28 Per Hour

SKILLS

Best Practices, Cloud Computing, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Follow Through, Internet Research, Interpersonal Skills, Knowledge Base, Leasing, Legal, Logistics, Mail Processing, Organizational Skills, Presentation/Verbal Skills, Project Management Software, Property Management, Purchasing/Procurement, Record Keeping, Sales, Service Level Agreement (SLA), Team Lead/Manager, Team Player, Technical Operations, Writing Skills

LOCATION

Denver, CO

POSTED

Today

Operations Coordinator | Denver, CO | Hybrid (3 days/week onsite)

This Jobot Consulting Job is hosted by: Jamie Beene
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $24 - $28 per hour

A bit about us:

Founded more than a decade ago and based in Denver, CO, we are a tech-enabled storage management provider serving business customers nationwide. We help organizations centralize the administrative work of managing storage units across the country — replacing the headache of juggling multiple locations and providers with a single point of contact, a proprietary platform, and a dedicated operations team. Our solution saves our customers' operations, procurement, and sales teams time and money, and we're hiring on the team that powers it day to day.

Why join us?

Competitive Compensation: 24-28/hr
401(k) with Company Match
Comprehensive Benefits: Medical, Dental, Vision, Life Insurance
Generous PTO & Paid Holidays
Hybrid Schedule: Three days/week in our Denver office
Monday–Friday Schedule — no rotating weekends
Collaborative Operations Team: Structured training, shadowing, and a clear path into senior coordinator responsibilities

Job Details

Key Responsibilities & Duties

Serve as the first line of contact for customers and storage partners via phone and email, in a professional, customer-first tone
Document every interaction accurately and promptly in Freshdesk
Source and lease storage locations across the U.S. that meet customer business requirements, using internal CRM, web research, and outbound calls
Coordinate new and existing leases, lease transfers, vacates, rate adjustments, and access changes
Send proposals to customers for sign-off and follow through to execution
Manage Freshdesk tickets and emails within team SLAs and maintain active queue presence during business hours
Escalate non-standard or customer-impacting issues to senior coordinators or team lead with clear context and recommended next steps
Handle customer payment information securely — use secure file transfer (ShareFile), verify payment status before action, and maintain card hygiene (one card per space)
Keep records continuously updated across Monday.com, internal knowledge base, Freshdesk, CRM, and the customer portal
Process incoming mail and mail-related customer requests as part of daily team responsibilities
Participate in team meetings, share best practices, and provide backup coverage as needed

Qualifications Needed

Education: High School Diploma or GED required
Experience: Minimum 1 year in customer service, account coordination, leasing coordination, or sales (preferred)
Excellent written and verbal communication and interpersonal skills
Proven ability to thrive in a fast-paced, ticket-driven environment with strong attention to detail
Demonstrated discretion and reliability when handling sensitive customer or payment data
Proficiency in cloud-based project management and collaboration tools (e.g., Monday.com, Freshdesk, CRM platforms)
Ability to work independently and as part of a team
Willingness to occasionally work overtime during high-volume periods
Preferred: Background in self-storage, property management, logistics, or a tech-enabled operations environment; experience supporting customers through a new platform or portal rollout

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

_{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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About the Company

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2018

WEBSITE

http://www.jobot.com

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