Operations Coordinator - Emerald Acres Sports Connection

OPERATIONS COORDINATOR - Emerald Acres Sports Connection

MSC SFM, LLC

LOCATION: Mattoon, IL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY

Emerald Acres Sports Connection is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Mattoon, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Emerald Acres Sports Connection is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Operations Coordinator supports day-to-day operations of Emerald Acres indoor facility, Family Entertainment Center (FEC), and seasonal outdoor sports complex. This role provides direct supervision of part-time staff, assists with department leaders, and helps execute programs, camps, clinics, events, rentals, and guest service operations. This team member plays a key role in daily shift leadership, facility readiness, and guest experience. They will also serve as Manager on Duty (MOD) as assigned.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain day-to-day readiness of indoor courts, activity spaces, and multipurpose fields, including field readiness checks, equipment setup, and safety walkthroughs
• Coordinate setup, transitions, and execution for events, tournaments, camps, rentals, expos, leagues, clinics, and programs, ensuring smooth event flow and facility usage
• Oversee and supervise part-time and seasonal operations staff, including sports, field, FEC, and birthday party staff, ensuring consistent execution, safety, and a strong guest experience
• Serve as MOD on weekdays, weekends, and during events as needed
• Support hiring and staff development by assisting the GM/department leaders with interviewing, onboarding, scheduling, and coaching part-time staff
• Support sales and revenue generation efforts by promoting programs and facility offerings to guests, community groups, and partners, and assisting with follow-up and partnerships
• Support operations of the arcade, redemption counter, and party rooms, including monitoring equipment uptime, coordinating vendor service, and managing redemption inventory and prize stock levels
• Assist with facility rentals, group bookings, scheduling coordination, and ensuring accurate facility usage
• Track and report weekly sales totals, program budgets, attendance, participation, arcade performance, and other operational KPIs to venue leadership
• Ensure high standards of guest service facility-wide by responding promptly and professionally to guest concerns
• Conduct regular safety and readiness walkthroughs, and support emergency response procedures and incident reporting
• Assist with event setup, facility transitions, customer service, and cross-departmental duties as needed during busy periods

MINIMUM QUALIFICATIONS:

• Experience supervising staff in sports, recreation, hospitality, or entertainment settings
• Experience in sports programming event operations, or recreation services
• Strong interpersonal communication and problem-solving skills
• Proficiency in Microsoft Office
• Ability to work nights, weekends, and holidays
• CPR/First Aid certification or willingness to obtain

WORKING CONDITIONS & PHYSICAL DEMANDS:

• Ability to lift to 50 pounds
• Extended periods of walking, standing, bending, and setting up equipment
• Indoor and outdoor working varying weather conditions
• High-activity environment with noise and crowds
• Regular use of computers, radios, and operational equipment