Operations Coordinator (Full-Time)

Description

• Full-Time, 40 hours per week
• 7am - 4pm Monday-Friday Schedule

• Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.
• Complete data entry to collaborate with insurance and authorization team and the intake team.
• Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.
• Communicate schedule changes and reschedule needs to clients and providers.
• Collaborate with other services and community supports to schedule specialty services. Manage schedules to cover open services resulting from provider absences, illness, and vacations.
• Check in new clients and assure new patient packet is completed.
• Schedule interpreters as needed.

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO) 

• H.S. Degree or GED equivalent preferred; some college preferred.
• Preferred: One year office/ administrative experience including customer service.
• Preferred: Knowledge of adaptive medical equipment
• Ability to work effectively, accurately, and efficiently with frequent interruptions.
• Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
• Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
• Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Must exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe
• Ability to interpret and follow applicable policies, procedures, and regulations.
• Ability to communicate in English effectively for understanding, in writing and verbally.

• ChildServe partners with families to help children with special healthcare needs live a great life. 
• ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.