SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.
Key Responsibilities:
Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.
Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.
Track and monitor order flow, update account holders, and provide support to the sales team.
Oversee order status and inventory levels to ensure timely processing and on-time delivery.
Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.
Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.
Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.
Qualifications:
Bachelor’s degree in Business or a related field (preferred).
3+ years of relevant work experience in operations, order management, or supply chain.
Strong customer-focused mindset with excellent problem-solving abilities.
Highly organized and detail-oriented with strong analytical skills.
Outstanding verbal and written communication skills.
Ability to work effectively in a fast-paced environment, independently and as part of a team.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Strong time management and multitasking skills.
Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.
Experience with Shopify/Shopify+ is a strong plus.
Experience with an ERP (NetSuite would be preferable)
Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.
Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.
Position Details:
· Job Type: Full-time in our Hialeah, FL office. Remote Work is not available. · Salary Range: Annual Salary 51K-52K (commensurate with experience) · Ability to commute/relocate: Hialeah, FL 33018. Reliably commute or planning to relocate before starting work (Required)
Numbers & Facts
Location
Hialeah, FL
Job Type
Full-time
Skills
Analysis Skillsunmatched
Billingunmatched
Business-to-Business (B2B)unmatched
Chargebacksunmatched
Communication Skillsunmatched
Cost Controlunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
ERP (Enterprise Resource Planning)unmatched
Electronic Data Interchange (EDI)unmatched
Health Insuranceunmatched
Interpersonal Skillsunmatched
Inventory Levelsunmatched
Leadershipunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
NetSuiteunmatched
Operational Supportunmatched
Operations Managementunmatched
Order Managementunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Sales Supportunmatched
Supply Chainunmatched
Time Managementunmatched
Work From Homeunmatched
Writing Skillsunmatched
eCommerceunmatched
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