Operations Coordinator - Hotels, Travel | 100% Remote | Contract

• Provide operational support for the small to medium sized business travel program and new platform rollout, including account onboarding, migration validation, application review support, and inbound request management.
• Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams, to support program initiatives and issue resolution.
• Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting, and post-launch application approvals/rejections.
• Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform.
• Support operational reporting, account monitoring, account reactivation initiatives, and SOP documentation to improve program performance, scalability, and process consistency.
• Serve as a primary point of contact for hotel and field seller inquiries, helping triage issues and coordinate timely follow-up actions.

• Background in hospitality, hotel sales, travel industry operations, or customer support preferred.
• Hotel transient sales experience strongly preferred
• Minimum 1–3 years of experience in hospitality operations, account support, customer service, or related operational roles.
• Strong customer service orientation with the ability to independently manage escalations and operational requests.
• Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred.
• Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions.
• Strong attention to detail with a focus on data accuracy and process consistency
• Ability to manage multiple priorities in a fast-paced, cross-functional environment
• Strong interpersonal, written, and verbal communication skills
• Highly organized, self-motivated, and able to ramp quickly with minimal oversight
• Proven problem-solving and analytical skill

• Experience collaborating with digital product teams or supporting system implementations
• Exposure to digital launches, platform migrations, or project management activities a plus
• Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred

• EDUCATION:
  Bachelor’s Degree preferred but not required. Degree in Hotel Management, Hospitality, Business, Communications, or a related field preferred.

abaranwal@alphambe.com

• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.