Operations Coordinator III

Job Summary:

Assists strategic business planning and development by gathering and collating data to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management by collaborating with stakeholders within their team and tracking/reporting project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes with general supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by leveraging working knowledge to ensure that others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope. Supports training by assisting in the development of training requirements to ensure compliance with regulatory and internal standards with minimal guidance.

Essential Responsibilities:

• Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.
• Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.
• Assists strategic business planning and development by: gathering and collating data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions, with day to day supervision; documenting project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within and across teams to align on routine project deliverables and timelines.
• Supports legal, regulatory, and compliance adherence by: leveraging working knowledge to provide others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and performing standard and non-standard project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), and within established service expectations.
• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, with minimal day to day supervision; and writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, with minimal day to day supervision.
• Supports training by: assisting in the development of training requirements to ensure compliance with regulatory and internal standards with minimal guidance; coordinating the delivery of routine and non-routine training programs to stakeholders; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.