Operations Coordinator

Talteam

Lake Buena Vista, FL

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JOB DETAILS

SKILLS

Administrative Skills, Avaya Software, Business Solutions, Cable Television, Cellular Telephone, Communication Skills, CompTIA A+, Construction, Customer Support/Service, Customer/Client Research, Data Over Cable Service Interface Specification (DOCSIS), Diagnostics Solutions/Software, English Language, Equipment Maintenance/Repair, Establish Priorities, Help Desk, Identify Issues, Local Area Network (LAN), Mac Operating System, Microsoft Office, Microsoft Windows Operating System, Needs Assessment, Network Monitoring, Network Support, Office Equipment, Organizational Skills, Problem Solving Skills, Relocation Services, ServiceNow, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Delivery, Technical Support, Telecommunications, VPN (Virtual Private Network), VoIP (Voice over IP), Wi-Fi, Wide Area Network (WAN), Wireless Communications

LOCATION

Lake Buena Vista, FL

POSTED

21 days ago

The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate Wi Fi and telecommunications issues for Guests and Cast Members in a fast paced Help Desk environment. This role provides technical, administrative, and research support across a wide range of technology teams, including Wi Fi, Telephony, Network Services, Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. In addition to day to day operations, the role serves as "eyes on glass, proactively monitoring systems, identifying and troubleshooting issues, and effectively communicating client needs and project requirements in support of client World events

Provide Technical Support 24x7x365 via telephone and email to process and escalate WiFi/Internet and Telecom issues for Guest and Cast within a fast-paced Help Desk environment
Support all Network technologies and monitor the health of our environment
Responsible for technical troubleshooting utilizing multiple applications including, but limited to LogicMonitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, MS Office to support key business systems
Communicates effectively to identify, evaluate, and prioritize client needs and requirements
Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided
Experience with ticketing software and remote diagnostic tools (pinging, contacting devices)
- 3-5 years Technical Tier 1 Help Desk Experience
- Proficiency in Windows and macOS environments
- Strong technical knowledge with the ability to handle frustrated users and explain technical solutions in plain English
- Demonstrated problem solving skills
- Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment
- General understanding of understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS)
- Proven organizational skills regarding data collection, documentation, and prioritization
- Flexible work schedule, including weekends, nights, and holidays
- Knowledge of Telecommunication Services

Preferred Qualifications:
" Familiar with GPON, Networking, Aruba Airwave and Calix Management System
" Knowledge of Avaya phone systems and familiarity with VoIP

Education
Bachelor's degree or higher preferred or equivalent experience, CompTIA A+, or Network certifications

**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**

About the Company

Talteam

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