Operations Coordinator

Synerfac Technical Staffing

Lakewood, NJ

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JOB DETAILS

SALARY

$25–$30 Per Hour

SKILLS

Administrative Skills, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Management, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Import/Export, Inside Sales, Interpersonal Skills, Inventory Planning, Inventory Reports, Leadership, Logistics, Marketing, Microsoft SharePoint, Multitasking, Operational Improvement, Operational Support, Operations Processes, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Return Merchandise Authorization (RMA), Sales Analysis, Sales Operations, Sales Support, Salesforce.com, Supply Chain, Systems Maintenance, Time Management, Trade Show Management, Writing Skills

LOCATION

Lakewood, NJ

POSTED

6 days ago

Operations Coordinator

Job summary:

This role supports an operations and customer service team within a global organization focused on delivering high-performance materials and solutions. The position combines customer support, data coordination, and cross-functional collaboration, giving the Operations Coordinator ownership over customer interactions, internal processes, and continuous improvement initiatives.

Key responsibilities:
* Prepare and maintain accurate documentation related to customer complaints, returns, and service issues.
* Support return authorizations, credit and debit memos, and resolution of customer concerns in a timely and professional manner.
* Research and resolve customer inquiries and issues while maintaining a calm, customer-focused approach.
* Assist with item data management and system updates within ERP/MRP and CRM platforms.
* Maintain product data, item master records, and support inventory and ordering processes.
* Gather and analyze customer, sales, and operational data to support KPI tracking and process improvements.
* Collaborate with internal teams including sales, marketing, logistics, and engineering to improve workflows and communication.
* Support marketing activities including trade show coordination and administrative tasks.
* Maintain internal systems and tools such as SharePoint sites and assist with ongoing process improvements.
* Manage multiple priorities and special projects while meeting deadlines in a fast-paced environment.

Requirements:

* Availability to work onsite Monday through Friday, 8:00 AM - 4:30 PM.
* Pay range: $25 -$30 per hour, based on experience and qualifications.
* 3+ years of experience in an operations coordinator, customer service, or sales support role.
* Strong understanding of customer service principles, with experience handling customer complaints and issue resolution professionally.
* Excellent verbal and written communication skills.
* Ability to manage multiple tasks, prioritize effectively, and work under time constraints.
* Strong organizational skills and attention to detail.
* Ability to handle sensitive information with discretion and professionalism.
* Experience with CRM systems (such as Salesforce) and ERP/MRP systems preferred.
* Experience with inventory planning, stock ordering, or supply chain coordination.
* Ability to work independently with minimal supervision while collaborating across teams.
* Strong interpersonal skills with a consistent, cooperative, and professional demeanor.
* Ability to apply judgment and problem-solving skills to moderately complex tasks and workflows.
* Knowledge of import/export or trading business is a plus.
* Leadership or consultative skills are a plus.

Call to action:
If you enjoy working in a fast-paced environment, supporting customers, and improving operational processes through collaboration and attention to detail, apply today to take on a dynamic coordination role.
Disclaimer:
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. Reply STOP to cancel and HELP for help. Privacy policy: www.synerfac.com/privacy/

About the Company

Synerfac Technical Staffing

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