Operations Coordinator

Position Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to support the daily operations of our HVAC and Plumbing division. The ideal candidate will play a key role in coordinating field operations, scheduling, customer communication, and administrative processes to ensure efficient service delivery and exceptional customer satisfaction. This position requires someone who thrives in a fast-paced environment, can effectively prioritize multiple tasks, and works collaboratively with technicians, management, and customers.

Key Responsibilities

• Coordinate daily scheduling and dispatching of HVAC and plumbing service technicians.
• Monitor technician schedules to maximize productivity and service efficiency.
• Serve as the primary point of contact for customers regarding appointments, scheduling changes, and service updates.
• Assist with work order creation, tracking, and completion.
• Coordinate with the operations and service management teams to ensure timely completion of jobs.
• Review service documentation for accuracy and completeness.
• Maintain customer records, service history, and operational reports.
• Order and track materials, equipment, and inventory as needed.
• Support billing and invoicing by ensuring all required documentation is completed.
• Monitor open service calls and follow up to ensure customer satisfaction.
• Assist with process improvements to enhance operational efficiency.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Perform additional administrative and operational duties as assigned.

Requirements

• Minimum of 4 years of experience in the HVAC and Plumbing industry is required.
• Previous experience in an Operations Coordinator, Dispatcher, Service Coordinator, or similar operations support role.
• Strong understanding of HVAC and plumbing service operations, scheduling, and dispatch procedures.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using dispatching, scheduling, or field service management software is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently while collaborating effectively with cross-functional teams.
• High school diploma or equivalent required; associate's degree or additional business education is a plus.

Preferred Qualifications

• Experience with ServiceTitan, Housecall Pro, FieldEdge, or similar field service software.
• Knowledge of invoicing, inventory management, and job costing.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan (if applicable)
• Career growth and advancement opportunities
• Ongoing training and professional development

Work Environment

This position is primarily office-based with regular interaction with field technicians, customers, vendors, and management. The role requires the ability to multitask, communicate effectively, and maintain a high level of professionalism in a fast-paced service environment.