Address Management, Billing, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Hazardous Materials/Substances, Microsoft Excel, Microsoft Product Family, Mobile Applications, Operations Management, Organizational Skills, Productivity Management, Regulations, Safety Compliance, Safety Training, Time Management, Truck Driver
Work Schedule Comments: Tuesday-Saturday 0800-1800 Tue-Fri and 0600-1600 Saturday
Position Overview: Responsible for the daily items listed below with regard to coordinating trucks and drivers for optimal planning; Communicating with C/S, Safety/Compliance.
Operations Functions:
- Responsible for the divisional drivers as directed by the Operations Manager
- Assist in Planning drivers for continuous execution of moves without delays in assignments
- Assist in Planning drivers for successful starts for the next day
- Assist drivers with any issues in relation to pickup number, seal issues, DOT compliance, customer issues
- Employee is responsible for the tracking/tracing, rail billing, as well as the timely communication to customers and dispatch team members
- Last free day management
- Requesting empty returns and reservations timely to avoid additional delays or cost exposure
- Street turning equipment to minimize additional drays and maximize opportunities with available equipment
- Empty Per diem management
- Perform all necessary review of inventory on yard, loads or empties, to plan for delivery or termination of equipment.
- Pulling driver pay for review directly with drivers for a clear understanding of productivity/improvement where necessary
- Review weekly company payroll reporting with Ops Manager to address any low performers.
- Assist in creating a culture of trust and cooperation with the Owner OP / Company Drivers to ensure their success and the success of the company.
- Any issues related to dispatch must be communicated timely to the Operations Manager
- Any delays related to on-time delivery must be communicated timely to the customer service representative
- Training drivers on tablet/mobile apps for better understanding of job requirements as well as to increase driver productivity
Safety/Compliance Functions:
- Work with drivers to ensure they are following DOT regulations
- Cohesive effort to ensure all drivers are notified of upcoming expirations and safety training
Additional Functions:
- Communicate with other divisional teams to find opportunities to utilize all equipment for reloading opportunities
- Communicate daily with divisional team members on all objectives for operations to be successful
- Assist to improve overall driver retention
- Other duties as assigned
Skills/Knowledge Required:
- Data entry, Communication,Organizational
- Time management skills, Ability to Mulit-task
- Experience with Excel, Microsoft Suite
- DOT Regulations, hazardous materials
- Computer literate