Operations Coordinator - Office based

About Us:
We are passionate about making a difference in the world of case management. Our team is committed to operational excellence and delivering exceptional administrative support that ensures our services are efficient, accurate, and client-focused. We are seeking a highly dependable and detail-oriented Operations Coordinator to join our team and support our mission of service and impact.

Purpose:
We believe in the power of purpose and passion in everything we do. Our Operations Coordinator is responsible for managing critical intake, documentation, and communication workflows. This position requires a high level of independence, discretion, and attention to detail. You will play a key role in maintaining the accuracy and integrity of our case management systems while supporting cross-functional administrative operations.

Based in our Kalamazoo office, this role is not just about operational readiness — it's about making a meaningful impact on the lives of those we serve.

Core Responsibilities:

This role requires initiative, precision, and the ability to manage multiple administrative functions:

• Deliver administrative support across multiple functions as designated and/or needed

• Maintain data accuracy and consistency across all systems

• Monitor and process incoming correspondence, ensuring timely routing and proper documentation

• Assist with compiling and maintaining new client lists

• Identify and escalate time-sensitive or high-priority communications to appropriate stakeholders

• Assist with invoice processes, including report review, creation, and billing to insurance companies

• Assist with accounts receivable, including follow-up on outstanding balances

• Provide support for medical records requests

• Collaborate with the marketing team to support customer communications

Requirements:

• 2–4 years of experience in administrative operations in a healthcare or insurance setting

• Strong organizational and analytical skills with a high attention to detail

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Excellent written communication and interpersonal skills

• Proficiency in Microsoft Office Suite and familiarity with case management systems

Why Join Us:
We are driven by a shared purpose: to improve the lives of our clients and provide exceptional care in the case management industry. We offer a collaborative and supportive work environment where your expertise and dedication will be valued and rewarded. Join us in our mission to create positive change and be part of a team that is truly making an impact.

We are an equal opportunity employer and value diversity in the workplace.