Operations Coordinator, PGS

Full Time Staff / Hourly, Non-exempt

WORK SCHEDULE

Monday through Friday 8:00 am to 5:00 pm

JOB SUMMARY

As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.

RESPONSIBILITIES

Essential Functions:

• Operate the front desk of PGS to receive visitors
• Manage the phone for PGS's switchboard
• Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNU
• Function as the lead Slingshot liaison, assisting students with textbook troubleshooting
• Generate Student ID cards for incoming students
• Assist with in-person events held for PGS
• Serve as the first point of contact for Army+Sophia service
• Assist the VPAA and AVP of PGS in managing invoicing and payment requests
• Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing
• Work under pressure and meet deadlines with a high degree of professionalism
• Maintain positive interpersonal relationships
• Work independently
• Operate office equipment
• Provide excellent customer service
• Complete additional duties as assigned