Operations Coordinator - Production Planning

Key Responsibilities/Essential Job Functions

Shipment Discrepancy Management

• Manages the facility quantity discrepancy process, ensuring timely and compliant resolution.
• Coordinates discrepancy investigations with customers and internal departments.
• Maintains discrepancy records, receipt maintenance, and manifest validation systems.
• Monitors discrepancy trends and recommends process improvements to reduce recurring issues.

Customer Service

• Serves as primary customer contact for quantity discrepancies.
• Builds positive customer relationships through timely communication and resolution.
• Provides technical support regarding shipment documentation and discrepancy resolution.

Production Planning Support

• Supports Production Planning through operational reporting, inventory tracking, setup planning, and recordkeeping compliance requirements.
• Ensures records comply with company procedures, permit requirements, and applicable environmental regulations.
• Assigns billing codes to waste receipts and coordinates with Accounts Receivable for invoicing.
• Manage bulk weight ticket process with internal departments.
• Coordinates Ross palletization requirements for incoming shipments.
• Assists with creation of shipper packets for receiving.
• Works with Optimization department regarding hold area inventory management.

Regulatory Compliance & Documentation

• Creates, review, and maintain documentation supporting shipment receipt and discrepancy resolution.
• Maintain electronic and physical document management systems for Production Planning.
• Supports regulatory inspections and internal audits through accurate documentation.

Data Analysis & Continuous Improvement

• Assists with procedure development and implementation.
• Supports continuous improvement initiatives to improve safety, compliance, customer satisfaction, and operational efficiency.

Additional Responsibilities

• Participates in Receiving Department on-call rotation.
• Cross-trains in Receiving, QAQC, Production Planning, and other operational functions.
• Supports ISO 14001 and ISO 45001 Management Systems.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or higher is preferred, equivalent experience will be considered.
• Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
• Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.
• Must be highly organized, analytical, and able to problem solve to meet business objectives.
• Must be willing to work additional hours or off-hours as required to meet business objectives.
• Must be proficient in MS Office.
• Work is performed indoors, as well as outdoors, in plant environment.
• Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.