Operations Coordinator Returns

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery. Our people who we call Extra Milers bring genuine integrity and care to every mile. If you lead well communicate with clarity and want your work to mean something we want to meet you. If youre looking for a place where people genuinely matter youve found it.

Position Summary

The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.

Competencies

Ethics & Values

Problem Solving

Customer Focus

Drive for Results

Conflict Resolution

FunctionalTechnical Skills

Managing & Measuring Work

Timely Decision Making

Organizing

Composure

Learning on the Fly

Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include but are not limited to the following

Adhere to LEAN six sigma principles throughout the warehouse

Following SOPs for the product return and truck check-in process each day

Ensuring accuracy with reason codes for each item that is returned to the facility

Ensuring timely reporting of returns compliance

Ensuring key performance indicators are met

Support for activities related to dispatching routing and tracking transportation

Supporting an environment that fosters open and positive team communication

Building a strong rapport with our Motor Carriers and clients

Holds Motor Carriers accountable for returneddamaged product and reports findings to site leadership

Communicate dailyshift goal of facility and groups devise communicate and implement plans to obtain operational goals work with and motivate employees to ensure goal achievement provide progress or constraint updates to management and implement corrective measures as needed

Performing other duties as assigned

Minimum Qualifications Knowledge Skills and Abilities

High School DiplomaGED or equivalent required

Strong people and operational management skills

Experience utilizing Microsoft Office products Excel Teams etc.

Excellent verbal and written communications skills

Excellent interpersonal skills

Excellent customer service skills including conflict resolution

Ability to adapt to changes in a fast-paced environment

Experience with routing scheduling and checking on delivery status

Ability to embrace new technology

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully