Company Overview
Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.
Competencies
Ethics & Values
Problem Solving
Customer Focus
Drive for Results
Conflict Resolution
FunctionalTechnical Skills
Managing & Measuring Work
Timely Decision Making
Organizing
Composure
Learning on the Fly
Interpersonal Savvy
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Adhere to LEAN six sigma principles throughout the warehouse
Following SOPs for the product return and truck check-in process each day
Ensuring accuracy with reason codes for each item that is returned to the facility
Ensuring timely reporting of returns compliance
Ensuring key performance indicators are met
Support for activities related to dispatching routing and tracking transportation
Supporting an environment that fosters open and positive team communication
Building a strong rapport with our Motor Carriers and clients
Holds Motor Carriers accountable for returneddamaged product and reports findings to site leadership
Communicate dailyshift goal of facility and groups devise communicate and implement plans to obtain operational goals work with and motivate employees to ensure goal achievement provide progress or constraint updates to management and implement corrective measures as needed
Performing other duties as assigned
Minimum Qualifications Knowledge Skills and Abilities
High School DiplomaGED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products Excel Teams etc.
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills including conflict resolution
Ability to adapt to changes in a fast-paced environment
Experience with routing scheduling and checking on delivery status
Ability to embrace new technology
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to
| Location | West Valley City, UT |