Company Overview
Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Routing Coordinator will assist in the day-to-day functions of routing dispatching and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and capability to maximize productivity and provide feedback to location management. In addition this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.
Competencies
Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution FunctionalTechnical Skills Managing & Measuring Work Timely Decision Making Organizing Composure Learning on the Fly Interpersonal Savvy
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Facilitate day-to-day delivery operations including the monitoring of morning loadoutcheck in delivery activity evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client Ensure timely reporting of loadoutreturns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism Maintain professional working relationships with location management peers motor carriers client employees and other department managers and personnel Utilize client-specific routing software Communicate with other departments on updates meetings and other as needed Perform route monitoring utilizing client-specific software Check in reschedules that are brought back by motor carriers Process returns through the clients portal at participating locations Move inventory safely using material handling equipment as needed Serve as a point of contact for escalations from the client Schedule orders and notify the customer of their time windows for next day delivery Performing other duties as assigned may vary based on client requirements
Minimum Qualifications Knowledge Skills and Abilities
High School DiplomaGED or equivalent required Strong people and operational management skills Experience utilizing Microsoft Office products Excel Teams etc. Excellent verbal and written communications skills Experience with dispatching software Samsara Dispatch Track preferred Excellent interpersonal skills Excellent customer service skills including conflict resolution Ability to adapt to changes in a fast-paced environment Experience with routing scheduling and checking on delivery status Ability to embrace new technology
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to