Operations Coordinator V- #26-23485

Duration: 12 months
Description:

We are seeking a Service Operations Specialist (CW) to provide operational support in the bay area campus for the audio-visual (AV) and video conferencing (VC) technology estate. This is a tactical role, focused on service delivery and operational excellence. The successful candidate will be a visible, customer-facing support figure responsible for the quality and consistency of the collaboration experience across the bay area offices.

A key area of focus for the role will be the executive support function. This role will coordinate closely with cross-functional support partners, work directly with executive customers, and help ensure the overall health of the service. The focus is on building strong relationships, maintaining clear communication across teams, and keeping a proactive eye on service quality, so that any risks or gaps are identified and addressed early.

About the Team

The Collaboration Services Team delivers day-to-day support for the collaboration technology estate — video conferencing, AV systems, executive meeting spaces, and customer-facing experience environments. CST operates globally across all campuses, providing reactive break-fix, proactive inspections, automated monitoring response, and project-based deployment support. Service operations staff are supported by an extensive managed service.

Key Responsibilities

• Drives the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms, remote deployments, and specialty spaces globally.

• Proactively drives operational service to support video conferencing solutions for executives.

• Ensures operational rigor across inspections, break/fix & remediation processes.

• Partners closely with global video conferencing operations & engineering services to ensure alignment.

• Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology.

• Technically proficient and able to step in to support high-priority meetings and small scale events using video conferencing technologies.

• Builds and maintains stakeholder and cross-functional relationships and communications across teams including Executive teams, Facilities, Deployments, Events & security partners.

• Drives executive service reporting and documentation and ensures continuous development & improvements.

Minimum Qualifications

• 5 years of experience in audio-visual and video conferencing support operations.

• Deep familiarity with Cisco Video Conferencing, Zoom & Google Meet.

• Experience with video conferencing project management, operational processes, risk management & mitigation.

• Background & working experience using Cisco Hardware and Software.

• Must be able to meet tight deadlines, on a fast-paced production schedule.

• Proficiency in monitoring, detection, remediation through technology.

• Demonstrable experience of service management of contractors and/or direct teams.

• Willingness to travel between offices locally and occasionally internationally.

• Flexibility with working hours for global timezones.

• Passion for technology and agility at learning new products and technologies.

• Excellent organizational skills, able to prioritize work effectively & efficiently.

• Able to work autonomously or within a team environment.

• Experience working independently and making sound choices without additional support.

• Experience working with VIP's and Executives in an operational capacity.

Preferred Qualifications

• Bachelor's degree or demonstrated equivalent work-related experience.

• Excellent problem-solving skills and effective communication skills.

• Experience building and keeping good relationships with business partners & 3rd party partners.

What This Role Is NOT

This is an operations-focused execution role. It does not include:

• Strategic program ownership or budget authority

• People management (FTE or CW teams)

• Policy or standards development

• Independent vendor selection or contracting authority

The role works within established frameworks, executing against plans set by the Global Service Owner and senior leadership.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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