Work Order O&M Coordinator - Solar Operations
Job Level Coordinator Location: Orem, Utah Shift: Full-Time Department: Operations Work Orders Division: Blue Raven Solar
Compensation: 16-18hr Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Role Overview We are seeking a detail-oriented and reliable O&M Coordinator to support the scheduling, tracking, and administrative coordination of solar Operations & Maintenance work orders. This role focuses on execution and follow-through, working closely with O&M Specialists, field teams, and customers to ensure service requests are scheduled accurately and completed efficiently.
This position is well-suited for someone looking to grow within solar operations while gaining hands-on experience in work order coordination and customer support.
Key Responsibilities
Work Order Support • Assist with creating, updating, and tracking O&M work orders in internal systems. • Ensure customer and project information is entered accurately and kept up to date. • Monitor work order statuses and flag delays or issues to senior team members.
Scheduling Assistance • Support the scheduling of service appointments with customers and field crews. • Coordinate calendar updates, confirmations, and reschedules as needed. • Help ensure materials access requirements and documentation are in place prior to service visits.
Customer Communication • Provide basic customer updates regarding appointment times and next steps. • Respond to inbound customer questions and route complex issues or escalations appropriately. • Maintain a professional and customer-friendly communication style across phone and email.
Operational Coordination • Assist O&M Specialists and operations leadership with daily coordination tasks. • Help maintain organized records, notes, and documentation for ongoing service work. • Support reporting and data cleanup efforts as requested.
Team Collaboration • Work closely with O&M Specialists, field teams, and subcontractors to support smooth service execution. • Participate in team meetings and follow established processes and workflows.
Qualifications
Required • Experience in an administrative scheduling coordination or customer support role. • Strong organizational skills and attention to detail. • Clear written and verbal communication skills. • Comfort working with scheduling tools, CRM systems, and Google Workspace or MS Office.
Preferred • Exposure to solar construction, utilities, or field service environments. • Customer service experience in a fast-paced or operations-driven setting. • Ability to follow documented processes and standard operating procedures.
Key Competencies • Dependable, consistent, and detail-oriented. • Ability to manage routine tasks with accuracy and timeliness. • Willingness to learn and grow within solar operations. • Team-oriented mindset with a positive service-focused attitude.