Administrative Skills, Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Data Management, Data Quality, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Interpersonal Skills, Lift/Move 20 Pounds, Manufacturing, Microsoft Office, Multitasking, Office Equipment, Operational Support, Operations Management, Problem Solving Skills, Purchase Orders, Supply Chain Management, Time Management, Time Tracking
The Operations Customer Support role supports day-to-day operations through data management, administrative coordination, and customer communication. This position serves as a liaison between internal teams and external customers to ensure alignment of requirements and timely execution.
Essential Duties and Responsibilities
- Serve as the primary point of contact for customer inquiries and correspondence
- Coordinate with the Supply Chain Supervisor to ensure customer requirements are met and communicate potential delays
- Prepare and distribute daily shipping reports
- Participate in production meetings to communicate customer expectations
- Maintain customer portals to align demand with purchase orders
- Monitor on-time delivery (OTD) performance
- Maintain accurate backlog data and report discrepancies
- Manage customer data within the ERP system
- Participate in customer calls and meetings as needed
Qualifications and Skills- Bachelor's degree in a related field or three (3) years of relevant experience
- Proficiency in Microsoft Office
- ERP experience required; Epicor preferred
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work independently and collaboratively
Work Environment and Physical Requirements- Office-based role with occasional exposure to manufacturing environment
- Prolonged periods working at a computer
- Must be able to lift up to 20 pounds
- Ability to operate standard office equipment
- Exposure to noise, moving machinery, dust, and chemicals when on the shop floor
Additional Information
Occasional work outside normal business hours may be required
Shapes Precision Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status.
This position may require access to export-controlled information. Candidates must be a U.S. Person as defined by ITAR.F
Feditc Llc
Founded in 2003, FEDITC, LLC is an ISO 9001/20000-1/27001, and CMMI level 3 certified cyber security, IT, and engineering services firm. With a wealth of industry experience, FEDITC is highly qualified for cyber security and information assurance, secured network communications, software engineering, enterprise resource planning (ERP) solutions, health IT, mobile application solutions, energy management, and environmental and engineering services. FEDITC develops and manages mission critical national security systems and networks throughout the world, directly supporting the warfighter, Department of Defense leadership, and the United States. We are proud and honored to provide these services.