Operations Data Analyst

Role Summary:

The Data Analyst will support the Operations function by collecting, validating, analyzing and reporting on business and operational data across Grosvenor Technology & GT Clocks. The role will provide accurate insight, dashboards and performance reporting to help improve decision-making, identify trends, highlight risks and opportunities, and support continuous improvement across operational processes, customer delivery, inventory, service performance and wider business activity.

This role will play a key part in the successful implementation of Microsoft Dynamics 365 Business Central and the evolution of the company's management information capability through Power BI and modern data practices. The position is aligned with the company's strategy to create a unified source of business insight from ERP, CRM, GT Connect, and other operational systems.

Key Responsibilities: (Included but are not limited to)

Collect, clean, validate and analyze data from operational systems, reports and other business sources to ensure accuracy and reliability.

Create and maintain regular reports, dashboards and KPI trackers to support Operations and senior management decision-making.

Identify trends, patterns, anomalies and opportunities for improvement within operational performance, customer delivery, stock, service and workflow data.

Work with stakeholders across Operations, Product, Finance, Sales, Customer Support and other departments to understand reporting requirements and turn business questions into meaningful analysis.

Support forecasting, capacity planning, inventory analysis and operational performance reviews through clear and timely data insights.

Prepare clear written summaries and visual presentations of findings for both technical and non-technical audiences.

Maintain and improve data quality by identifying gaps, inconsistencies and process issues, escalating concerns where appropriate.

Develop and document reporting processes, data definitions and analysis methods to support consistency and repeatability.

Assist with ad hoc analysis, project reporting and continuous improvement initiatives as required by the VP Global Operations.

Handle confidential and commercially sensitive information appropriately and in line with company policies.

Experience & Qualifications:

Previous experience in a Data Analyst, Business Analyst, Operations Analyst or similar analytical role.

Advanced Excel skills, including ODBC pivot tables, lookups, formulas and data manipulation.

Experience using reporting or visualization tools such as Power BI, Tableau or similar.

Working knowledge of databases, data extraction and query tools; SQL experience a must.

Ability to analyze large and varied data sets, identify meaningful insights and communicate findings clearly.

Experience working with operational, supply chain, service, customer or sales data would be beneficial.

Degree or equivalent experience in Data Analytics, Business, Mathematics, Statistics, Computer Science, Operations or a related discipline is desirable.

Understanding of data accuracy, confidentiality and good data governance practices.

Person Specification:

Technical Skills

Required:

Microsoft Power BI

Advanced Excel

SQL

Data Modeling

DAX

Microsoft 365

Preferred:

Microsoft Dynamics 365 Business Central

Salesforce Reporting

Power Query

Azure Data Platform

ETL/Data Integration tools

Power Automate

Sage 300

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Desired Attributes

The ideal candidate will:

Highly analytical, detail-focused and comfortable working with complex information.

Able to translate data into clear, practical insight that supports business decisions.

Strong problem-solving skills with a proactive approach to identifying issues and recommending improvements.

Confident communicator who can work effectively with stakeholders at different levels of the business.

Organized and able to manage competing priorities, deadlines and ad hoc requests.

Curious, commercially aware and motivated to understand how operational performance links to wider business objectives.

Comfortable working independently while also contributing positively within a team environment.

Maintains discretion, professionalism and accuracy when handling sensitive business information.

Be comfortable working in a fast-paced transformation environment.

Demonstrate strong ownership and accountability.

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Success Measures

Performance will be measured by:

Adoption and effectiveness of management dashboards.

Improvement in reporting accuracy and timeliness.

Reduction in manual reporting effort.

Quality of insights provided to business leaders.

Support provided to successful ERP deployment and stabilization.

Stakeholder satisfaction with reporting and analytical services.

Increased visibility of operational and financial performance across the organization.

Working Location / Hours / Travel

Optional office-based role in Cooper City, Florida, with flexibility for remote work

Occasional work outside standard business hours may be required to support operational priorities

Ability to travel to Cooper City, FL office (if remote). No other travel anticipated, however, ability to travel domestically and internationally preferred.

Benefits

Competitive salary

20 days of paid time off per year (increasing to 25 days after one year of service), plus 10 paid US holidays

100% company-paid employee premiums for medical, dental, and vision insurance

401(k) with discretionary company match up to 6%

Opportunity to grow within a dynamic, collaborative, and expanding multinational organization

Equal Opportunity Employer

Grosvenor Technology, LLC (dba GT Clocks) is an equal opportunity employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law.