Operations Delivery Lead - Stock

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Operations Delivery Lead - Stock - (ODL - Stock - Altitude.9)

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\t\t\t\t\t\t\t\tOperations Delivery Lead - Stock\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\t\t\t\t\t\t\t\tSan Francisco Intl Airport (SFO) - San Francisco, CA 94128 US (Primary)

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The Operations Delivery Lead, Stock supports efficient product flow by coordinating shipment processing, stock receiving, replenishment, inventory accuracy, and back-of-house organization across assigned store locations. This role works closely with Multi-Site Managers and store leaders to ensure merchandise is received, verified, organized, and moved to the sales floor in a timely manner. The Operations Delivery Lead promotes consistent execution of stockroom standards, inventory controls, replenishment routines, and operational procedures that support customer-ready stores in a high-traffic airport retail environment.

Core Responsibilities

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• Support Multi-Site Managers and store leaders in prioritizing shipment processing, stock receiving, replenishment, inventory accuracy, and back-of-house organization. \t
• Receive, unload, sort, and stage incoming shipments while verifying quantities, product condition, and documentation for accuracy. \t
• Process merchandise efficiently by unpacking, tagging, pricing, organizing, and routing product to the appropriate stockroom, staging, or sales floor location. \t
• Maintain accurate inventory records by supporting cycle counts, stock checks, discrepancy research, damages processing, markdowns, and inventory adjustments as directed. \t
• Execute replenishment routines to keep high-demand merchandise, promotional items, travel essentials, news, gifts, and impulse products available for customers. \t
• Maintain an organized, safe, and efficient back-of-house environment by ensuring product is stored, labeled, rotated, and accessible according to Company standards. \t
• Identify stockroom, replenishment, and inventory gaps and communicate opportunities for process improvement to store leadership and upper management. \t
• Train and support CSAs on stockroom procedures, replenishment expectations, merchandise handling, safety practices, and inventory-related tasks. \t
• Support store readiness by maintaining organized sales floor displays, recovering merchandise, and ensuring product presentation aligns with merchandising standards. \t
• Communicate shipment issues, inventory concerns, damaged goods, low-stock conditions, and field feedback to management in a timely manner. \t
• Assist with opening and closing procedures as assigned, including required documentation, store security, and operational readiness. \t
• Perform other duties as assigned.

Pay $23.01 per hour

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Job Requirements

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• 1+ year of experience in a fast-paced retail, stockroom, receiving, replenishment, or inventory support environment.

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• Ability to use retail technology and operational systems, including handheld scanners, inventory tools, Microsoft Office, Outlook, Word, and Excel. \t
• Ability to travel between assigned store locations as needed. \t
• Strong organizational, problem-solving, attention-to-detail, interpersonal, and written and verbal English communication skills. \t
• Basic math skills and accuracy when counting merchandise, reviewing shipment documentation, researching variances, and supporting inventory activities. \t
• Ability to work independently and collaboratively in a fast-paced airport retail environment while managing multiple stock, shipment, and replenishment priorities. \t
• Ability to work assigned shifts, which may include early mornings, evenings, weekends, and holidays, consistent with shipment schedules and operational needs. \t
• Ability to perform physical retail and stockroom activities, including standing, walking, bending, reaching, handling merchandise, pushing or pulling carts, and lifting up to 50 pounds. \t
• Ability to accurately review product pricing, item labels, shipment details, and inventory information and communicate effectively with customers and coworkers. \t
• Must meet and maintain all job-related credentialing, screening, certification, and security requirements applicable to the assigned location. \t
• Ability to follow Company policies, receiving procedures, inventory controls, loss-prevention expectations, safety requirements, and airport security protocols. \t
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications

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• High school diploma or equivalent combination of education and relevant work experience. \t
• Two or more years of retail stockroom, receiving, replenishment, inventory, logistics, operations, or supervisory experience. \t
• Previous experience supporting stockroom standards, shipment processing, inventory accuracy, or merchandise flow across multiple retail locations or business units.

Additional Location and Role-Specific Requirements

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• Successfully complete and maintain applicable food safety (Servsafe), food-handler, alcohol-awareness (TAM), or similar certifications.

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• Successfully complete required concept-specific, brand-specific, operational, or safety training. \t
• Additional security clearances, satisfactory criminal background checks and drug testing, and the ability to obtain and maintain required airport security credentials may be required.

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