Operations Desk Attendant

The Organization

The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization—it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.

The Opportunity

• Are you excited about ensuring a world-class entertainment experience for theatre patrons, employees, and volunteers?
• Do you have a passion for customer service?

Primary Function

The primary function of the Operations Desk Attendant is to greet visitors and answer phones in a courteous, helpful, efficient, and professional manner.

Duties, Responsibilities, and Key Performance Objectives

• Answer incoming calls – CAPA standard is within 4 rings, and forward calls to appropriate extension when requested. Refer to standard information list to answer patrons’ questions, such as parking, directions, and show information.
• Monitor south lobby entrance to ensure there are no unauthorized entrants into the building.
• Document complaints received by phone and pass them to the appropriate manager.
• Maintain south lobby entrance for cleanliness including operations desk.
• Ensure that out-bound mail by non-US Post delivery services is picked up by the proper mail carrier.
• Responsible for rehearsal room keys, and documenting when they are borrowed and returned.
• Opens daily mail deliveries, notifies CAPA staff as needed
• Maintain calendar for rooms in the lower level of the Ohio Theatre.
• Monitors cameras around facility and notify superiors and staff of issues.
• Occasionally scan tickets at business office doors during events.
• Notify appropriate operations staff of any safety, security, or maintenance problems. This includes being aware of areas that are off limits to the public or others.
• Secure building before leaving referring to CAPA’s documented closing procedures.
• Upkeep of training and information documents for other desk attendants’ use
• Coordinates public tours of theatres
• Administrative support for CAPA business office as needed.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

• Must be able to work independently
• Demonstrate excellent customer service skills.
• Excellent written and verbal communication skills, basic computer skills and good telephone skills are required.
• Ability to handle potentially difficult situations with tact and sound judgement.
• Knowledge of Word and Excel.
• Must be able to sit for long periods of time.
• Ability to climb stairs and ladders, bend and kneel, and lift up to 50 pounds.

Credentials and Experience

• High School Diploma or equivalent work experience.
• Base pay for this role is $18/hr.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.