*** EXTERNAL APPLICANTS ONLY***
CDE Lightband, the municipal electric and broadband power provider for the City of Clarksville, offers electric, television, internet, and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service and over 30,000 customers with broadband services over our Fiber to the Premise Network.
We are looking for an ideal candidate to join the Operations Dispatch team on a part-time basis. This position will work a rotating schedule, covering after business hours to provide 24/7 customer and electric crew support, working approximately 25-30 hours per week. These rotations will include all evenings, all weekends, and all holidays.
Incumbents answer incoming phone calls providing customer support and account information, reconnect electric service or establish new electric service for customers either by remote electronic access or dispatch to appropriate personnel, initiate, document, assign various work requests to appropriate work crews and meter service personnel, complete and route documentation of work requests, and provide communications between work crews and the dispatch center. Responsibilities may include assigning jobs to work crews; communicating with customers regarding routine job requests, service restoration, and emergency reports; routing documentation to appropriate departments; and recording and organizing customer information regarding service interruption and outages.
Operations Dispatcher
Team/Division: | Operations Support / Electric | Reports To: | Operations Support Supervisor |
Job Status: | Part-Time | Work Schedule: | Rotating - Covering Mon.-Fri. 4p-7a, Sat.-Sun. 12a-12p, Rotating 6-8 hr shifts |
Pay Status: | Hourly | FLSA Status: | Non-Exempt |
Pay Grade: | 7 | Created/Updated: | September 2017 |
Education: | High School Diploma or equivalent (GED) |
Experience: | Two years' Experience in a clerical or customer service role |
Certifications & Licenses: | CPR/AED or ability to obtain upon hire |
Other Requirements: | An equivalent combination of education and experience sufficient to successfully perform the job's essential duties is also considered. |
Fingering (fine dexterity) | F | Lifting/Carrying | Other: | ||
Handling (grasping, holding) | F | Under 10 lbs | F | Use of headset | C |
Repetitive Motion | F | 11-20 lbs | O | Ability to identify colors independently of others | C |
Reaching | C | 21-50 lbs | R | ||
Climb | O | 51-100 lbs | N | ||
Crawl | O | Over 100 lbs | N | Extended Periods of Sitting | C |
Kneel | O | Pushing/Pulling | |||
Squat | F | Under 10 lbs | F | Speaking clearly to be understood on the telephone & hearing a response | C |
Sit | C | 11-20 lbs | O | ||
Stand | F | 21-50 lbs | R | ||
Bend | F | 51-100 lbs | N | Ability to climb ladders at extended heights | N |
Walk | F | Over 100 lbs | N |
Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)
Working Conditions
Additional Note
The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs.
All employees pursuing their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.
Equal Opportunity Employer. EEO Compliant. TN Drug-Free Workplace, Form i9 & E-Verify Participant.
| Location | Clarksville, TN |
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