Operations Division Director

SummaryThe Fleet Services Operations Division Director is responsible for planning, organizing, facilitating, staffing, and directing the activities of the Fleet Services Division. This leadership position has overall responsibility for equipment management, program administration, budget preparation and administration. The Director provides immediate oversight of operational execution and leads long-term strategic planning to scale service delivery volume and enhances the overall service experience.

Essential Duties and Responsibilities

Provides strategic leadership and clear direction for the Fleet Services Operations Division, overseeing fleet maintenance operations, establishing goals and performance standards, and implementing policies and programs that support efficient and reliable fleet services.Oversees the repair, maintenance, and preventative maintenance programs for the City's fleet of light- and heavy-duty vehicles and equipment, including gasoline, diesel, and alternative-fuel technologiesOversees the division budget, service contracts, compliance requirements and financial performanceDevelops service level specifications for sublet vendors; manages bid processes; and administers contracts with vendors, suppliers, and service providersPlans and directs the effective and efficient maintenance, repair, purchase, and disposal of City vehicles and equipmentEstablishes and facilitates fleet programs, policies, and procedures to include general and preventive maintenance programsDevelops goals, implements effective services, and monitors fleet services performanceAnalyzes complex challenges, formulates strategic recommendations, and guides decision-making processes to foster efficiency improvementsPrepares the annual division budget and assists departments in budget estimates; oversees fleet services operations budget purchases; reconciles inventory balancesProvides data analysis and reports to assist with fleet decisions, inventory management, and key fleet performance metricsComputes estimates and actual costs of factors such as materials, labor, or outside contractorsReviews and performs periodic audits for sublet billing, purchasing card purchases, and other services performed for fleet services customersProvides data to be evaluated to help identify vehicles/equipment to be considered for replacement and/or upgradeMonitors the condition and maintenance of bays, ensuring safe working conditionsOversees the division's hiring process, ensures training opportunities for employeesResolves employee grievances and handles disciplinary actions in accordance with city policyEnsures employee compliance with established safety procedures and proper usage of safety equipment, and conducts regular safety meetingsEnsures departmental adherence to regulations, City policies, procedures, and safety guidelinesPerforms other duties as assigned

Minimum Qualifications

Combination of education and experience equivalent to Bachelor's degree in Business Administration, Public Administration, or related fieldFive (5) years of experience in fleet management/operations or closely related fieldThree (3) years of experience in a managerial position

Preferred Qualifications

Experience in public sector fleet managementNAFA CAFM or APWA CFP Certification PreferredASE Certified Master TechnicianEVT Certified Master TechnicianPublic Safety Emergency Fleet Management experienceExperience in managing projects and complex programs

Certifications and Licenses

Valid driver's license