Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels

Location:

4910 Tiedeman Road, Brooklyn Ohio

Lead Fraud Solutions across products, client segments, and channels by reducing enterprise fraud risk, strengthening cross-functional partnerships, and positioning the function as a trusted subject matter expert and strategic advisor across KeyBank. Serve as the primary representative of Fraud Solutions with enterprise partners and leadership while managing a high-performing team of experienced fraud policy and risk management professionals accountable for payment platforms, lines of business, and transaction types.

Job Requirements:

• Deep fraud domain and banking experience, preferably with 5-10 years within fraud & risk management, specifically across multiple fraud verticals spanning:

• Deposit Fraud, In clearing Check Fraud, Funds Availability

• Payments Fraud (Wires, ACH, Zelle, Bill Pay, etc)

• Card Fraud (Credit/Debit including Bust Outs)

• Commercial Fraud (BEC, Treasury Payments, commercial servicing)

• New Account/Onboarding Fraud (Synthetic, ID Theft, KYC/KYB)

• Both First- and Third-Party Fraud Typologies

• Strong policy governance and regulatory knowledge

• Familiarity with

• Risk policies (control requirements, escalation triggers, minimum standards)

• Regulations (Reg E, Reg Z, Reg CC, UDAAP, KYC/KYB, CIP, FCRA, FACTA

• Red Flags and ATO governance

Responsibilities:

• Serve as a fraud policy and risk subject matter expert across the enterprise.
• Drive forward‑looking risk discussions vs. reactive issue management in governance forums (such as Fraud Findings, MSIF discussions).
• Ensure fraud risks are clearly articulated in business terms (client impact, financial exposure, reputational risk).
• Direct Influence on upstream decisions (product design, servicing changes, vendor selection, fraud strategies, project selections, etc. ) to prevent risk introduction vs. reacting after the fact.
• Establish yourself as the trusted, go-to partner across EFS by building and maintain strong, proactive relationships with key partners across the enterprise.
• Demonstrate visible ownership of fraud risk/policy across products and channels by proactively identifying, elevating and reducing systemic fraud exposure.
• Partner with second-line partners to translate enterprise fraud‑risk principles into specific fraud policy requirements to manage fraud within Key's risk appetite.
• Manage and develop a high performing team, ensuring capability building and role clarity.
• Own day-to-day oversight of direct report's functions across the different channels, lines of business, and products/transactions, ensuring high performance, quality and understanding.
• Provide timely and clear written updates for governance decks, Monthly Business Reviews, and executive reporting
• Prepare concise summaries of policy performance, adherence gaps, accomplishments, and upcoming priorities.
• Drive Alignment across conflicting priorities (risk, revenue, operations, etc.).
• Actively engage in and contribute to the evolution of fraud policy framework
• Promote standardized approaches where appropriate (authentication, fraud holds, escalation triggers, operational processes)

Performance Targets:

• Viewed by leadership as someone who sees risk before it materializes.
• Viewed as a "go-to" expert by leadership, Risk, Compliance, and Product
• Consistently elevates the right issues with clear recommendations and not just problem statements.
• Demonstrates sound risk judgement and prioritization across competing risks
• Business Partners engage with you early-and not just for approvals but rather they seek your guidance, trust your decision-making skills and respect your knowledge.
• Able to navigate and influence across the verticals and silos without dependency on leadership escalation.
• Demonstrate enterprise thinking vs. siloed thinking

Education

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/28/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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