Operations Experience Managers (Ops XM) lead store teams to ensure customer service, operational standards, and department readiness. They oversee order fulfillment, inbound freight, receiving procedures, and implement shrink action plans. As Manager on Duty, they handle store opening/closing, enforce SOPs, and address issues promptly. Key responsibilities include championing service excellence, coaching associates, managing safety protocols, and ensuring compliance with policies. They assist with talent acquisition, monitor staffing, and develop team members. The role involves physical activity, working indoors, and flexible scheduling. Candidates need 1+ year management and retail experience, with strong leadership, communication, and problem-solving skills. No travel required, and the position reports to the Operations Assistant Manager, with 4 direct reports. The role emphasizes safety, operational excellence, and customer focus. Minimum education is a high school diploma, with preferred merchandising and leadership experience.
As an essential retailer to the communities we serve, our stores are open and our warehouse distribution centers are running. We’re taking measures to keep our associates safe, including: