ORLANDO SHAKESPEARE THEATER
(ORLANDO SHAKES IN PARTNERSHIP WITH UCF)
LOWNDES SHAKESPEARE CENTER
Position Title: Operations & Facilities Manager
Department: Operations/Facilities
Reports To: Executive Director
FLSA Status: Exempt
Employment Type: Full-Time, Salaried
Salary Range: $55,000 - $60,000 commensurate with experience
POSITION SUMMARY
The Building Supervisor is responsible for the comprehensive management, operation, and maintenance of the 53,000 square foot John & Rita Lowndes Shakespeare Center facility. This position ensures that all building systems, equipment, and spaces are maintained in optimal condition to support Orlando Shakespeare Theater's year-round theatrical productions, educational programming, special events, and facility rentals. The Building Supervisor provides strategic oversight of facility operations while managing daily maintenance needs, supervising custodial staff, coordinating vendor relationships, and ensuring compliance with all applicable safety codes and regulations.
MISSION, VISION & VALUES
MISSION STATEMENT
The mission of Orlando Shakes in partnership with UCF is to enrich the Central Florida community with engaging professional theater, inspiring educational experiences, and thought-provoking new plays.
ORGANIZATIONAL VALUES AND COMMITMENTS
Orlando Shakes is committed to building community through art, language, imagination, excellence, professionalism, mentorship, inclusion, diversity, equity, and accessibility. The Operations & Facilities Manager is expected to embody these values in all aspects of their work and contribute to a welcoming, inclusive environment for staff, artists, audiences, and community members.
ORGANIZATIONAL CONTEXT
Orlando Shakes in partnership with UCF, operates the John & Rita Lowndes Shakespeare Center, which houses:
Facility Spaces: Four performance spaces totalling approximately 600 seats, event spaces, administrative offices, and production / artistic spaces supporting the mission of the organization.*
REPORTING RELATIONSHIPS
Reports To: Executive Director
Direct Reports: - Up to Two (2) Full-Time Custodial Staff - Two (2) Part-Time Custodial Staff
Key Internal Collaborations: - Production staff for technical and performance support - Front of House staff for audience services and event coordination - Education department for classroom and program space needs - Rentals Manager for outside rentals - Administrative staff for budget management and scheduling - Development staff for special events and donor functions
External Relationships: - Building service vendors and contractors - Equipment suppliers and repair technicians - Municipal inspectors and code enforcement officials - Neighboring property owners and managers - Emergency services personnel
REQUIRED QUALIFICATIONS
Education and Experience
Associate's degree in facilities management, building operations, or related field
Minimum four (4) years of experience in facilities management, building operations, or parallel experience in venue/property management
Proven supervisory experience managing custodial, maintenance, or facilities staff
Experience managing service contracts and vendor relationships
Technical Knowledge and Skills
Working knowledge of HVAC systems, electrical systems, plumbing, and building mechanical operations
Understanding of fire/life safety systems and building codes
Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar) and basic computer applications
Ability to read and interpret building plans, equipment manuals, and technical specifications
Basic troubleshooting skills for building systems and equipment
Knowledge of general office IT systems and common technical issues
Core Competencies
Strong supervisory and leadership abilities with experience managing diverse teams
Excellent organizational and time management skills with ability to prioritize multiple competing demands
Superior communication skills, both written and verbal, with ability to interact professionally with staff, vendors, donors, and community members
Proven problem-solving abilities and capacity for quick decision-making in emergency situations
Proactive and detail-oriented approach to preventative maintenance and building operations
Budget management skills and financial acumen
Customer service orientation with understanding of the unique needs of a performing arts venue
Ability to work independently with minimal supervision and as part of a collaborative team
Certifications and Licenses
Valid Florida driver's license (required)
HVAC certification (specific system is Carrier Water Chilled)
Building systems certifications (preferred)
First Aid/CPR certification (preferred)
Physical Requirements and Work Environment
Ability to lift and carry up to 50 pounds regularly
Ability to push and pull equipment and carts up to 100 pounds
Capacity to climb ladders, work at heights, and access confined spaces
Ability to stand, walk, bend, crouch, reach, and kneel for extended periods
Manual dexterity to operate tools and equipment
Ability to work in various environmental conditions including mechanical rooms, outdoor areas, and spaces with temperature extremes
Tolerance for exposure to dust, fumes, cleaning chemicals, and varying noise levels
Visual acuity to inspect building conditions and read technical specifications
Schedule and Availability
Variable schedule including daytime, evening, and weekend hours based on event calendar and operational needs and willingness to work extended hours during peak event periods and building emergencies
Availability for on-call emergency response for critical building system failures
PREFERRED QUALIFICATIONS
Experience in performing arts venues, theaters, event spaces, or similar public assembly facilities
Familiarity with theatrical production requirements and technical systems
Knowledge of building management software or Computerized Maintenance Management Systems (CMMS)
Experience with capital improvement planning and project management
Understanding of environmental sustainability practices and energy management
Bilingual capabilities (English/Spanish)
Professional certifications in facilities management (e.g., Certified Facility Manager, Facilities Management Professional)
Knowledge of accessibility standards (ADA compliance)
Experience with building renovation
KEY PERFORMANCE INDICATORS
Success in this position will be measured by:
Building systems maintained in optimal operating condition with minimal unplanned downtime
Successful completion of preventative maintenance schedules
Vendor contracts negotiated and managed cost-effectively
Custodial operations maintaining high standards of cleanliness and presentation
Facility budget managed within approved parameters
Rapid response to building emergencies and system failures
Event spaces prepared accurately and on time for scheduled activities
Compliance maintained with all applicable codes, regulations, and safety standards
Positive feedback from building users, event clients, and staff regarding facility conditions
Effective supervision resulting in high-performing, motivated custodial team
COMPENSATION AND BENEFITS
Salary: $55,000 - $60,000 annually (commensurate with experience)
Benefits:
403(b) retirement plan
Employer-contributed health insurance
Paid time off
Complimentary Tickets to our programming
Additional Considerations: - Housing and transportation not provided - Position is exempt and salaried under FLSA guidelines
TO APPLY
When applying, please include a cover letter and resume (required). No phone calls, please.
EQUAL EMPLOYMENT OPPORTUNITY
Orlando Shakespeare Theater is an equal opportunity employer committed to diverse and inclusive hiring.
We encourage applications from candidates of all backgrounds, ethnicities, gender identities, abilities, ages, and perspectives. We particularly welcome Orlando and Florida-based candidates as part of our commitment to supporting our local community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.