Foster a welcoming atmosphere by ensuring all staff display attentiveness, friendliness, and courtesy to guests and team members.
Respond promptly to guest concerns, complaints, and requests, ensuring follow-up to guarantee satisfaction.
Supervise and coach front office staff, including motivation, training, and discipline as per hotel SOPs.
Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and maintaining oversight of the daily house count.
Streamline guestroom turnovers, coordinating with teams to enhance efficiency during high-occupancy periods.
Ensure compliance with health and safety protocols, including HazComm and MSDS standards, for both front office and housekeeping staff.
Conduct regular inspections of guest rooms, VIP rooms, and public areas to uphold cleanliness and operational standards.
Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
Oversee inventory and supply management, including ordering and monitoring housekeeping and front office items.
Prepare staff schedules aligned with business forecasts, ensuring compliance with payroll budgets and productivity requirements.
Promote staff development through ongoing training programs, performance evaluations, and fostering a positive team culture.
Monitor and address room statuses, including out-of-order and discrepant rooms, and ensure swift resolution of issues.
Maintain communication systems such as pagers and radios, ensuring seamless coordination across departments.
Bachelor’s degree in hospitality management or related field.
2+ years of supervisory experience in front office or guest services in a hotel or resort setting.
Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
Experience with managing budgets, payroll, and scheduling in a front office environment.
Experience managing operations of different teams within the hotel.
Proficiency with Windows, company-approved spreadsheets, and word processing software.
Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
Relocation:
TN Visa sponsorship for qualified candidates from Mexico and Canada.
One-way flight from home city to the U.S.
Housing available at $1,100 USD/month.
General:
Competitive salary: $57,000 USD annually.
Vacation and PTO after one year.
401(K) company match after six months.