Operations & Fulfillment Associate

About Rufus Labs Rufus builds WorkHero, the most advanced human automation platform for supply chain. Comprised of workforce analytics AI software and rugged wearable technology, WorkHero brings never-before-seen visibility to warehouse operations, allowing for smarter, more informed decisions.

About the Job Were looking for a highly organized, execution-focused Operations & Fulfillment Associate to work directly with company leadership across operations, fulfillment, and customer experience. This is an early-career, high-growth role for someone who wants to learn how a startup actually runs - not from the sidelines, but in the middle of it. Youll own real work across the company while jumping in wherever leverage is needed - whether thats managing inventory, prepping a hardware rollout, supporting a customer, or getting a shipment out the door.

This role is hands-on. It includes real physical work in our LA lab.

Part-time or Full-time. LA-based. Hybrid In Office / Home.

Skills Youll Need

• 0-2 years of experience in a startup, operations, marketing, consulting, or similar high-intensity environment.
• Extremely organized and detail-oriented - you track things without being asked twice.
• Comfortable moving between strategy discussions and hands-on execution.
• Strong written and verbal communicator.
• Tech-savvy and fluent with modern tools (HubSpot, Google Workspace, Slack, Apollo, AI tools, etc.).
• Hands-on experience with Android devices or consumer electronics is a plus.
• Warehouse fulfillment or logistics experience is a plus.

Based in Los Angeles.

What Youll Do

• Operations & Fulfillment: Prep, configure, and ship demo units, customer hardware orders, accessory store orders, and new customer rollouts - end to end.
• Device Configuration: Flash and provision Android devices, apply MDM profiles, and troubleshoot basic setup issues.
• Inventory Management: Maintain real-time inventory visibility across hardware, accessories, and supplies.
• Ops Meetings: Run 3x weekly internal ops syncs to align the team on open shipments, priorities, and blockers.
• Customer Experience: Step in to support inbound customer requests during demand spikes; improve documentation and support workflows over time.

Most importantly:

• You dont say "thats not my job."
• You move quickly and take initiative.
• You care about outcomes more than titles.
• You want to build something meaningful - and grow with it.

What Youll Get

• Direct exposure to company leadership.
• A front-row seat to how a hardware/software startup scales.
• Broad experience across marketing, sales, customer success, and logistics.
• Increasing responsibility over time based on performance.
• A path toward senior operations or leadership roles as the company grows.
• Competitive compensation and meaningful early-stage equity.

Growth here is earned. If you perform, your scope will expand.

How to Apply Send your resume along with a short note covering:

1. Why you want to work at a high-velocity logistics tech company.
2. A time you stepped outside your job description to get something done.
3. Why Rufus Labs specifically.

We value initiative. Show us yours.