Operations Knowledge Author

Job Title: Operations Knowledge Author

Location: Reston, VA (remote)

Employment Type: Temporary

About the Role

We are looking for a strong operational writer to join our client's team in the operations sector. In this role, you will contribute to translating business processes into consumable information, cutting through noise, and making it easy to understand. You will be responsible for creating high-quality, actionable content that equips Operations teams to deliver efficient processes and exceptional customer experiences.

Responsibilities

• Research, write, and edit clear, actionable knowledge articles, guides, and workflows that support Operations teams in delivering efficient, high-quality service.
• Translate complex, technical, or policy-driven information into clear, user-friendly content for diverse audiences.
• Develop and maintain content aligned with upcoming product and program releases, ensuring Operations has the right information at the right time to support customers.
• Consolidate and synthesize information from multiple products and platforms into unified, searchable, easy-to-navigate knowledge assets.

Requirements

• 3 years of experience writing and editing content that explains complex processes and product functionality in simple, clear terms, ideally in an EdTech or SaaS setting.
• Experience with technical writing for troubleshooting or how-to content covering software, devices, or platform issues.
• Familiarity with common operating systems and device environments (Windows, Mac, iOS/iPadOS, Chrome OS, Android).
• Comfort translating technical or diagnostic information into content that non-technical audiences can follow.

Preferred Qualifications (if any)

• Experience with enterprise knowledge platforms (e.g., SharePoint, ServiceNow, Confluence).
• Familiarity with AI-assisted authoring tools or content analytics platforms.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We’re a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We’re always looking for talented individuals who are ready to make a difference.

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.