Operations Lead Job Description

The Repair & WarrantyOperations Lead is responsible for overseeing the day-to-day execution of operations within the Repair & Warranty Department. This role serves as the operational leader on the production floor, ensuring daily goals, quality standards, and service level agreements (SLAs) are consistently achieved.

The Operations Lead provides immediate support to both the Sewing Team and the Shipping & Intake Team by answering operational questions, resolving minor issues, coordinating workflow, and identifying production bottlenecks before they impact performance. When the Department Manager is unavailable, the Operations Lead assumes responsibility for maintaining operational continuity and ensuring established priorities are executed.

This position is expected to lead by example, promote accountability, execute manager strategy, coach team members, and continuously improve operational efficiency while fostering a collaborative and professional work environment.

Daily Operations Leadership

• Oversee the daily execution of Repair & Warranty operations.
• Coordinate workflow between Sewing, Shipping, and Intake to ensure work moves efficiently throughout the facility.
• Monitor production against daily goals and adjust priorities as needed.
• Serve as the first point of contact for routine operational questions and issue resolution.
• Ensure department priorities remain aligned with business objectives and customer commitments.

Team Leadership

• Provide daily direction and support to the Shipping & Intake Team.
• Coach employees on quality, productivity, and standard operating procedures.
• Reinforce accountability through consistent communication and follow-up.
• Escalate personnel concerns, performance issues, or operational risks to the Department Manager when appropriate.
• Foster a positive, professional, and collaborative team culture.

Workflow & Process Improvement

• Identify operational bottlenecks and inefficiencies.
• Take initiative to resolve workflow obstacles whenever possible.
• Recommend and implement process improvements that increase throughput, reduce waste, and improve quality.
• Assist with developing standardized work instructions and best practices.

Quality & SLA Management

• Monitor production quality throughout the repair process.
• Ensure repair quality standards are consistently maintained.
• Verify outgoing products meet customer and brand expectations.
• Support departmental compliance with all Service Level Agreements (SLAs).
• Assist with tracking production metrics and identifying trends affecting turnaround time.

Shipping & Intake Oversight

• Oversee all incoming and outgoing shipments.
• Ensure inventory movement is accurate and documented.
• Maintain high standards of shipping accuracy and organization.
• Support Shipping & Intake personnel with daily operational questions.
• Coordinate repair completion with outbound shipping schedules.

Communication

• Act as the communication bridge between the Department Manager and frontline operations employees.
• Coordinate daily priorities across the operations team.
• Communicate operational updates, challenges, and resource needs promptly.
• Maintain effective communication with internal departments and brand partners as required.

Performance Expectations

The Operations Lead is expected to:

• Maintain safe, organized, and efficient daily operations.
• Lead with professionalism and accountability.
• Identify operational issues before they impact production.
• Support continuous improvement initiatives.
• Assist the Department Manager in achieving departmental goals.
• Lead by example through work ethic, communication, and quality standards.

Qualifications

Required

• 2+ years of previous leadership or supervisory experience in manufacturing, production, logistics, warehouse, or repair operations.
• Strong organizational and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proven ability to coach and motivate employees.
• Comfortable making operational decisions independently within established guidelines.

Preferred

• Experience in apparel repair, industrial sewing, outdoor products, or warranty operations.
• Lean Manufacturing or Continuous Improvement experience.
• Experience working with production metrics and KPIs.

Compensation & Benefits

• $22-26 /HR DOE 
• Work with environmentally sustainable technology
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Location

• Based in Englewood, CO on site
• Job Type: Full-time