Operations Lead

Sendik's Food Markets: Join a Century of Excellence. Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin. 

At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. 

If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.

Role Title

Operations Lead

Manager

Assistant Director of Retail Operations or Department Director

Job Summary

The Operations Lead is responsible for modeling and promoting Sendik’s culture by supporting those who consistently provide “best in class” service to our guests. This role functions as a hands-on partner to our stores, working side-by-side with senior leadership to provide an overview of operational readiness. The Operations Lead is responsible for working side-by-side with store teams to coach, teach, and train associates on company projects, initiatives, and rollouts. By enhancing the execution of operational plans, they drive sales, identify cost-control opportunities, and manage shrink. This role requires expert time management, extreme flexibility, and the ability to assist multiple stores weekly on unique, individual projects. 

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Serve customers, associates, and partners while modeling Sendik’s culture. Work side-by-side with senior leadership to provide operational overviews and expert-level support
• Drive improved store-level performance by working side-by-side with associates, focusing on developing their skills and understanding of Sendik's standards
• Conduct regular store walks to assess operational readiness, identify focus areas, and ensure the Sendik’s
• Difference standards are maintained
• Manage a broad scope of responsibilities across multiple locations; maintain a high level of self-discipline regarding travel, scheduling, and project deadlines
• Assist multiple stores daily or weekly with unique projects, store remodels, or department resets
• Demonstrate the flexibility to work in all departments needing assistance; display a high sense of urgency regarding store conditions and product quality
• Interact and build positive relationships with multiple teams across the Sendik’s locations to ensure unified goals and Red Truck Service
• Assist with leading various store departments during associate vacations, absences, or as business needs dictate 
• Ensure safety and sanitation standards are met by serving as a lead example and providing constructive direction 
• Adopting a continuous improvement mindset, proactively seek ways to improve upon existing department procedures and processes 
• Other duties as assigned

Qualifications:

• High School diploma or GED equivalent is required
• Minimum of 3 years of grocery retail experience preferred 
• Strong knowledge of local and state health, sanitation, and safety regulations and codes preferred 
• A strong customer service orientation focused on providing the best in quality and service
• Proficient in computer programs such as Word, Excel and Google Docs
• Strong communication and problem-solving skills
• Excellent attention to detail
• Excellent time management, prioritization and organization skills
• Ability to work at a fast paced and efficient manner
• Strong sense of team – ability to anticipate the needs of the team
• Ability to lift a maximum of 50 lbs