Deploying autonomous robots into hospitals is operationally complex — every site is different, every stakeholder has different needs, and uptime is non-negotiable. As our operations lead, you'll be the person who makes the fleet run. You'll lead a small field team, own the end-to-end deployment and uptime of STAT, TOTE, LIFT, and LIFT+ across our hospital sites, and build the operational infrastructure that lets us scale from a handful of deployments to many. This is a foundational role — the processes you build will define how we operate for years.
What you'll do
Lead and develop a small field operations team — setting priorities, running the cadence, and growing people
Manage field deployments end-to-end — site readiness, installation, commissioning, and handoff at each new hospital
Own fleet uptime across all live sites — monitor performance, triage issues, and drive fast resolution
Build the ops playbook from scratch — deployment runbooks, escalation paths, maintenance schedules, and training materials
Act as the primary operational point of contact for hospital stakeholders — facilities, nursing, logistics, and IT teams
Feed field learnings back to engineering and product
What we're looking for
3–5 years in field operations, deployment, or technical operations — ideally involving physical hardware or equipment
Proven experience leading a small team — you know how to set direction, hold people accountable, and help them grow
A builder mindset — you've created processes and documentation where none existed before