Operations Lead

Operations Lead

Bay & Bay Transportation is seeking a full-time Operations Lead to join our team. The role of an Operations Lead is to assist in the development and performance of the Carrier Sales Representatives & Specialists within the Brokerage Team. You will also be responsible for collaborating with both the Operations Managers & the Director of Logistics to implement directives that align with overall goals & sales objectives both on an individual & team performance level. The position is designed for the individual to have upward mobility into a management position.

Position Responsibilities & Accountabilities:

• Securing carrier capacity in a variety of actionable items deemed appropriate by Management or Director
• Lane Index Tool Generation
• Responsible for managing the de-escalation of carrier issues
• Approving over the carrier maximum (OCM) in situations deemed necessary
• Overseeing quality assurance of loads within the system
• Assist in operational reporting, planning & opportunity analysis
• Provide pricing and sourcing feedback to front line employees, management and pricing department
• Assist in the training and development of newly hired Carrier Sales Representatives & Specialists
• Maintain knowledge of freight needs
• Maintain understanding of market trends and industry updates
• Provide back-up to fellow team members as needed or assist in coverage when needed.

Note: These are the major functions and accountabilities required of the position and are the predominant criteria by which performance will be assessed. OTHER DUTIES AS ASSIGNED.

Required Qualifications & Competencies:

• Associate's/bachelor's in business, Logistics, Supply Chain Management, or Economics, or equivalent work experience.
• 2 years of Carrier Sales Experience preferred.
• Strong computer skills, and proficiency in Microsoft Office Suite.
• Strong negotiation skills; the tenacity to persuade & influence.
• Competitive attitude & innovative nature.
• Highly motivated, with a strong desire to resolve issues & provide a high-quality customer experience.
• Desire to work in a high energy, dynamic environment.

Advantages of Bay & Bay Transportation:

• Smaller company atmosphere, where you're a person, not a number.
• Solid company PTO policy, paid company holidays, and 401K.
• Full medical, dental and vision insurance options, as well as short- and long-term disability and life insurance.
• New modern office facility with on-site fitness center, standing desks, foosball/games, and much more!
• Advancement opportunities with various options for growth.