Agile Programming Methodologies, Best Practices, Business Skills, Business Strategy, External Audit, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry Standards, Industry/Trade Analysis, Internal Audit, Leadership, Lean Manufacturing, Maintain Compliance, Needs Assessment, Outsourcing, People Management, Project Management Certification, Regulations, Regulatory Compliance, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sarbanes-Oxley Act (SOX), Service Delivery, Service Level Agreement (SLA), Systems Administration/Management